Customer Service Representative

QUEEN TURNER

***** ******* ***** ***** • Bowie, MD • *********@*****.*** • 202-***-****

QUALIFICATIONS SUMMARY

A position as an Administrative Assistant where good analytical skills, problem solving ability and basic administrative ability can contribute to profitable operation.

• Strong organization and analytical skills.

• Excellent interpersonal skills, office etiquette and phone manners.

• Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business.

• Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint®, Microsoft Access, and Microsoft Outlook®) Medical Terminology.

• Ability to make decisions without close supervision, accurate, efficient and capable of handling detailed work assignments in a timely manner.

• High degree of proficiency in office procedures/ keyboarding, office

Equipment operation, maintenance, business machines & computer software programs.

PROFESSIONAL EXPERIENCE

JAD Business Services (Peace Corps)

02/25/2009- 08/31/2011

Medical Records Release Coordinator/Dental Assistant/Receptionist

• Receive and sign-for all items delivered to the Front Desk, including reprographic orders. Open incoming materials (envelopes, packages, rolls, etc.), date-stamp cover transmittals/letters, and then distribute further as soon as possible. Coordinate deliveries (call in out-going deliveries; keep log accurate and up-to-date; track deliveries when necessary) Maintained Office documents such as invoices, reports and data sheets.

• Maintained the confidentiality, security and physical safety of applicant’s health records.

• Competently maintained the unique identification of each applicant’s health record.

• Supervised the collection, processing, maintenance, storage, timely retrieval and

distribution of health records.

• Appropriately maintained a predetermined, organized health record format for new applicants.

• Proficiently reviewed health records for completeness and notify other medical staff available when personal data needed updating.

• Proficiently reviewed health records to determine if they are legible, properly charged and signed.

• Efficiently completes Incident Reports on missing records and recording errors.

• Competently logged in and out of health records and maintained an organized workflow for dentist on a daily basis.

• Adequately established and monitored retrieval rates and turnaround times requested.

• Proficiently responded to release of records or information in accordance with policy and

procedures.

• Coordinates appropriately for billing packet to be submitted to billing clerk and presented treatment plans ordered by the dentist in order to qualify applicants.

CTI Global-Solutions (Pentagon, General Service Administration Building, Navy Annex)

10/2007 to 09/2008

Receptionist, Service Call Operator (Government Contractor)

Served as a Receptionist and Service Call Operator. Handled inbound service calls within a Federal Government Building housing Federal employees. Created and maintained documents such as invoices, reports and data sheets/logs. Accompanied the office for conferences and meetings. Updates and managed delegated tasks to ensure progress to deadlines.

• Work closely with other departments to promote better customer service, clarify information, and distribute reports. Gather, analyze, and report daily/weekly/monthly service statistics.

• Instrumental in improving customer-satisfaction ratings through suggestion, development, and implementation of new reporting procedures

• Act as a recording secretary

• Coordinate workflow on a daily basis.

• Maintained procedures manual to ensure consistent performance of routines

• Handled all incoming mail

• Reported and kept track of ETA’s for maintenance calls

• Composed correspondence /reports for office meetings and or procedures.

• Faxed/scanned all documents accordingly.

Posie Foundation

04/2004 to 08/2006

Front Desk Assistant, Customer Service Representative

Served as Customer Service Representative for a not-for-profit corporation hosting local performing arts organizations, and community events.

• Answered and directed calls to the correct individual or acting manager.

• Photocopied, printed, faxed, and filed as needed.

• Met and greet or screened: employees, customers, or salesmen/vendors to determine their needs and control interruptions.

• Handled e-mail correspondence, your own and most likely your boss's as well.

• Managed Calendars. Set/Canceled appointments and sent meeting reminders.

• Maintained and Compile Excel Spreadsheets.

• Created Power Point presentations.

• Processed and proofread Documents. Work with Microsoft Word or other software, typing and sending letters or contracts.

• general administrative and clerical support

• prepare letters and documents

• receive and sort mail and deliveries

• schedule appointments

• maintain appointment diary either manually or electronically

• organize meetings

• tidy and maintain the reception area

• Update secretarial/clerical desk manual

• Ability to follow instructions well and make decisions without any supervision

EDUCATION AND TRAINING

Surrattsville High School; 06/04

ACT College Diploma; Completion Date; 11/05

Fortis Online College Exp. Grad Date; 8/1013

Active Security Clearance as of 2009

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