Project Quality

Candice Pratt

**** ******** ****** ** *** E*Atlanta GA 30341•678-***-****•************@*****.***

Objective Detail-oriented professional with demonstrated ability to organize and take projects from the conceptual stage to successful implementation looking for a company to grown with and be a part of its continued growth.

Experience Assistant Moderator/Note Taker

January 2010- Present Jackson Associates, Atlanta, GA

Assist in writing moderation guides and recruitment screeners that ensure the client receives the appropriate feedback from respondents during the focus group and that they receive the feedback from the desired consumer base.

Responsible for taking minute by minute notes of the discussion taking place in the focus group so they could be used for the top line report turned into the end user. These notes had to edited and turned in with an 6-12 hour time frame.

Analyze data, pertinent information, and all feedback received during focus groups with a team of 3-4 consisting of lead moderator and analyst to combine top line report to be presented to client.

Call Center Director

May 2010 – Present Jackson Associates, Atlanta, GA

Responsible for the coordination of all (40-50 on average per month) telephone recruited qualitative and quantative marketing research projects between various departments within the company following company procedures and client specifications.

Oversees processing of data collected from call center staff by hourly supervisory personnel. Maintains company standards for accuracy and quality of data accumulation. Promotes positive client, public, and employee relations. Analyzes projects and takes necessary steps to solve potential problems that occur with project and/or staff management.

Interacts with owner as direct report during the course of all studies, as well as with the appropriate internal contacts (VP and Project Directors)analyzing projects and collectively executing necessary steps to solve current/potential problems with difficult projects.

Directly manage 3 supervisors and 15 nonsupervisory employees. Is responsible for the overall direction, coordination, and evaluation of this unit. Monitors all subordinates work to ensure professionalism, accuracy, and quality required to fulfill clients' needs and uphold company expectations

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Project Director

February 2008 – May 2010 Jackson Associates, Atlanta, GA

Responsible for set-up and coordination of marketing research projects and field-related marketing research projects, in accordance with prescribed company procedures and client specifications. This includes scheduling large quantitative projects; handling logistics for all off site projects, and ensuring all projects were recruited using no more than 80% of the allotted budget.

Oversaw project set-up, onsite detail coordination, and client management throughout all phases until research project is completed. Handled all client communication and oversaw client spreadsheet reports that were generated nightly

Built strong relationships and Interacted with clients during the course of their studies, as well as with the appropriate internal contacts; kept the appropriate people informed when questions or concerns arose that affected the quality or progress of a study.

Project Supervisor

August 2007 – February 2008 Jackson Associates, Atlanta, GA

Responsible for briefing recruiting team on telephone recruited marketing research projects and coordinating with assigned Project Director to ensure that all projects were recruited in a timely manner.

Maintained company standards for accuracy and quality of data accumulation. Promotes positive client, public, and employee relations. Directly supervised 8-12 nonsupervisory employees on a nightly basis while reporting directly to an assigned Project Director.

Responsible for entry of 50-100 respondent data daily into excel spreadsheets, updating respondent demographic information into Research Tracker, and sending respondent confirmation letters.

Education Gwinnett Technical Institute

August 1999- May 2011

Associates in Early Childhood Education

Interests Continued development of my full service research skills (i.e. moderating, screener writing, report writing, and field management)

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