Hotel Management

ROBERT BARGAS

***-* ****** *  Redondo Beach, CA 90277

916-***-**** ************@***.***

OPERATIONS MANAGER

Dynamic and articulate professional with superior communication skills and the ability to increase productivity by quickly analyzing operational needs and maximizing revenues. Proven ability to inspire excitement and enthusiasm while solving highly complex issues relevant to operations and customer service. Experienced manager with strong background in client service and building profitable, long-term relations. Committed to a philosophy of team leadership and management in order to improve efficiency and allow a greater return on investment. Respected, professional, self-motivated, dependable, and loyal team leader with outstanding record of achievement implementing new business strategies, delivering innovative solutions, and facilitating operations.

 Solid experience in management, hiring, interviewing, training, strategic planning, budgeting, financial reporting, and leadership in fast-paced environments while implementing competitive strategies in market development.

 Exceptionally well organized, with track record that demonstrates self-motivation, creativity, and initiative to achieve both personal and corporate objectives.

 Empowering and participatory management style that breeds accountability, teamwork, and continuous improvement.

Strategic Planning  Staff Development  Operations Management

Performance Improvement  Process Improvement  Organizational Development

Compliance  Financial Reporting  Budgeting  Customer Relations

Policy/Procedure Development  Resource Management

PROFESSIONAL EXPERIENCE

APMC, various locations 2004-2009

THE FOUR POINTS BY SHERATON LAX HOTEL, Los Angeles, CA

General Manager, 2006-2009

Directed activities of 300+ airport property staff. Researched and analyzed financial reporting and renovation activities for the corporate office. Recruited, mentored, and coached staff to create solid organizational structures. Ensured compliance in accordance with licensing laws, health and safety, and statutory regulations. Maintained internal systems Galaxy and Micros.

 Increased revenue from $19M to $25M and improved guest satisfaction ratings from 7.25 to 8.5.

 Improved sales by delivering clear, concise, and prompt responses to customer telecommunication requests.

 Championed gross revenue targets by up-selling to customers with innovative revenue generating programs.

 Consistently earned exemplary satisfaction for customer service quality surveys by Assess team accomplishments.

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ROBERT BARGAS PAGE 2

APMC continued…

ALEXIS PARK HOTEL AND CASINO, Las Vegas, NV 2005-2006

Resident Director of Operations, 2005-2006

Managed operational logistics for guest service, front office, and housekeeping departments. Maintained private management systems and communicated daily activities to department staff/management.

 Generated significant revenue while controlling costs by establishing preventative maintenance programs to protect physical assets.

 Achieved highest level of guest services through customized policies and processes in accordance with Department of Heads.

U.S. GRANT HOTEL, San Diego, CA

Director of Guest Service, 2004-2005

Facilitated and managed training for all staff within front office, guest services, and PBX operator departments. Maintained and monitored all private management systems including Fidelio and Micros.

 Introduced policies and procedures to ensure efficient front office transactions that resulted in obtaining standardized reporting processes.

 Consistently achieved superior guest satisfaction by promptly providing positive solutions to demands, inquiries, or complaints.

MALOOF SPORTS AND ENTERTAINMENT, Sacramento, CA 1999-2004

Representative for President and CEO

Provided leadership and administrative support for Sacramento Kings NBA Team including travel arrangements, coordinating tickets for VIP customers, and organizing meetings, conferences and interviews. Assisted owners in strategic initiatives for franchise business. Formulated media, marketing, and PR strategies.

 Instrumental in providing precise direction for the planning, staffing and launch of The Palms Resort Casino in Las Vegas, NV.

MALOOF COMPANY, Albuquerque, NM 1989-1999

Warehouse Manager

Managed distribution and multi-million dollar inventory for Coors products across New Mexico. Interviewed, hired, trained and evaluated performance for a team of 50 staff while personally accountable for scheduling, routing of products, and distribution channels.

 Introduced a new computer program focused on easier ordering processes.

 Consistently achieved timely and efficient unloading of boxcars to avoid penalties.

 Implemented stricter checkout/in systems to ensure adequate inventory levels of top selling items.

EDUCATION

Bachelor of Science, University of NM, Albuquerque

Certificate General Education, Albuquerque Technical Institute, NM

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