Customer Service Sales
Resume:
Aisha Long
Newark, NJ *7106
Home 347-***-****
***********@*****.***
OBJECTIVE
A full- time or part-time Customer Service Representative, Call Center,
Data Entry, Dispatcher position utilizing strong organizational,
interpersonal, communication skills requiring , organization, and problem solving skills.
EMPLOYMENT HISTORY
Dispatcher Supervisor
Andrews International
1 Washington Park
Newark N.J 07106
Customer service experience, required.
*Demonstrating the ability to complete projects and fulfill commitments, meet deadlines and exhibit a high level of time management and organizational skills.
*Proven track record of making sound decisions.
*Effective communicator (orally and written).
*Managing sites and security officers, Managing weekly schedule.
*Answering phones
A/O( Airport Operations )
JetBlue Airways, Newark N.J 2008- 2009
Newark International Airport
Newark N.J
*Prepared itineraries,tickets, and input all Necessary travel documents
for travel.
*Planned flight itineraries for captins, reconciled airline tickets
*Made recommendations based upon assessment of client
needs and available resources.
*Booked reservations and sales
*prepared end report for flight close procedures.
*Performed under pressure in a fast paced environment.
P.C.T { police communications tech} - 2004 - 2008
N.Y.P.D { New York Police Department}, 1 Police Plaza,New York,NY
*Communicated information clearly and accurately.
*Proven excellent communication, interpersonal, and organizational
skills. *First point of emergency contact for ,police the department
,EMS, and Fire department.
*A fast-paced approach, and adherence to strict clinical protocols for
confidentiality and communications that occurs daily .
*Trained new operators.
*Answered incoming calls - average 100 per day - resolving issues and
assisting the public with there emergencies.
Stylist - 2000 - 2006
Marlene's Beauty Shop, 513 Courtlandt ave,Bronx,N.Y 10454
*Cut, trimmed and shapes hair and hair pieces, using clipper, scissors,
trimmers and razors. Bleached, dyes, and tints hair, using applicator
and brush.
*Updated and maintained customer information records, such as beauty
services provided.
* Analyzed patrons hair and other physical features to determine and
recommend beauty treatment.
Lead Sales Associate - 2003 - 2004
G.N.C{ General Nutrition Center}, 2958 3rd Ave.Bronx,N.Y 1045
*Inventoried stock. Recommended, selected, and obtained merchandise based
on customer needs and desires.
*Wrapped merchandise.
* Ticket, arranged, and displayed merchandise to promote sales.
* Totaled purchases, received payment, made change, and processes credit
transaction. Described merchandise and explained use, operation, and
care of merchandise to customers.
Box Office Associate/Usher - 2002 - 2003
Lowes Movie Theater, w 67 st -Broadway,New York,NY
Collected admission tickets and passes from patrons at entertainment
events. Examined ticket and pass to verify authenticity, using criteria
such as color and date issued. Verified credentials of patrons desiring
entrance into press-box and permits only authorized persons to enter.
Assisted patrons to find seats, search for lost articles, and locate
facilities, such as restrooms and telephones. Greeted patrons desiring to
attend entertainment events. Received sales slip, cash, check, voucher,
and charge payments and issued receipts, refunds, credits, and change due
to customer. Resolved customers complaints. Operated cash register and
electronic scanner. Cashed checks. Computed and recorded totals of
transactions.
hostess/Server - 1997 - 2000
Barnes & Noble cafe, 2289 Broadway,New York,NY
Greeted and escorts guests to tables, and provided menus. Adjusted
complaints of patrons. Sold and served refreshments to customers. Trained
and instructed employees. Requisitioned and purchased supplies. Issued
instructions and assigned duties to workers.
EDUCATION
A.A., Accounting - 1998
Monroe College, 2501 Jerome Ave.Bronx ,N.Y
SKILLS
* Internet Explorer
* Quick Books
* MS Excel
* Leadership/Supervision
* Problem Solving
* Written and Verbal Communication
* Call Monitoring
* Crisis Communications
* Training and Development
* Well-Developed Listening Skills
* Time Management
* Teamwork
TRAINING CERTIFICATES
* E 911 Call taker Training courses, N.Y.P.D ( New York Police
Department), 11 metro tech Center,Brooklyn N.Y. 2004 - 2004
* E 911 Dispatcher Training course, N.Y.P.D ( New York Police
Department), 11 metro tech Center,Brooklyn N.Y 2005 - 2005
RELEVANT EXPERIENCE
* Efficiently operated copy and fax machines to reduce equipment misuse.
* Provided a high level of customer service and client relations based on
outstanding communication and interpersonal skills.
* Use clear, concise communication skills in conjunction with
organizational skills to perform daily duties.
* Demonstrated ability to meet the needs of patrons, dependable, hard
working, reliable, and punctual.
* Competent using software including: Windows, Word, Power Point, E-mail,
and the Internet.
* Mediation and problem solving skills.
* Effective management, technical, and supervisory skills.
Contact this candidate