Customer Service 0519

*** ******* ***. • SEBASTIAN, FL *****

PHONE 508-***-**** • E-MAIL **********@*****.***

CATHY BUTLER

SUMMARY OF QUALIFICATIONS

Many years in an office environment my titles include; Administrative Assistant, Sales Assistant, and Dispatcher. My experience includes Microsoft Office Professional typing 40 wpm along with several other computer applications.

PROFESSIONAL EXPERIENCE

1995 – 1999 Dario Diesel Worcester, MAAdministrative Assistant, Sales Assistantn Prepare and complete all paperwork for sale of vehiclesn Complete and maintain all files for customers and inventoryn Prepare and hold weekly managers meetingsn Liaison between departmentsn Create and type correspondence for executivesn Answer and direct phones calls professionally 2000 – 2007 Comcast Vero Beach, FL M&M Transport Worcester, MA Dispatcher § Dispatched field techs to perform installation and repairs§ Scheduled and routed work daily§ Troubleshoot alerts and assign correct personnel to respond§ Identify and resolve customer issues§ Use analytical skills to resolve outage situations§ Used GPS for on time policy

EDUCATION

1979 North High School Worcester, MADiploma2001 Indian River Community College Vero Beach, FLHigher Education