Customer Service Data Entry
Resume:
Jana Holland
North Little Rock, Arkansas 72118
CAREER OBJECTIVE: To seek a challenging and rewarding position that allows me the opportunity to grow.
EDUCATION: Pulaski Vocational Technical School
North Little Rock, Arkansas
Clerical Certificate, June 1986)
Oak Grove High school
North Little Rock, AR
(High School Diploma, 1985)
SKILLS: Customer service, data entry, answering mutiline phones, collection calls, scheduling gas deiveries and scheduling service work, filing, mail collecting money, maintaining logs, typing (50 words a per minute), can operate ten key and full key adding machine, photocopier, postage machine, Swintec 8061, IBM correcting electric III typewriter, Heath-Zenith computer, word processor (Word Perfect, First Choice, D-base, Lotus 123, Microsoft, Microsoft word, ), data entry (telex 270-2 display terminal), Bell & Howell microx duplicator, Bell & Howell microx machine, microfiche reader Cannon planetary camera, and answer eight button Ericsson phone, filing, scheduling appointments.
WORK EXPERIENCE:
AMEIGAS SEANSONAL OFFICE HELP November 2011 to January 2012
1817 River Rd
North Little Rock, Arkansas 72114
Office duties: data entry, answering phones, filing, mail, collection calls, scheduling gas delivers and scheduling service work.
IN HOME CARE GIVER June 2011 to November 2011
Visiting Angels of Central Arkansas
1429 Merrill Drive Suite 4
Little Rock, Arkansas 72118
Care giver duties that include, meeting basic health care needs to an elderly person who may have a difficult time in meeting these needs on their own, which include personal care, household chores, meal preparation, help with mobility, transportation and errands and being a friend.
IN HOME CARE GIVER January 2007 to January 2011
American Home care for seniors
North Little Rock, AR 72118
Care giver duties that include, meeting basic health care needs to an elderly person who may have a difficult time in meeting these needs on their own, which include personal care, household chores, meal preparation, help with mobility, transportation and errands and being a friend.
CLEANING PERSON January 2005 to January 2007
Cajun Cleaning
Oak Grove Road
North Little Rock, Arkansas 72118
Duties that include, cleaning all areas of apartment after resident has moved out.
CHILD CARE TEACHER/OWNER January 2001 to January 2005
Jana’s In Home Daycare
5108 Lewis Lane
North Little Rock, Arkansas 72118
Duties that include, nurturing and caring for children, attending to basic needs, stimulating children’s physical, emotional, intellectual and social growth of infants and children, make a safe and happy environment, communicate effectively with the children and their parents, meal preparation.
NURSERY/TODDLER TEACHER September 1997 to January 2001
Cedar Heights Christian Daycare Center
14502 Cedar Heights Road
North Little Rock, Arkansas 72118
Duties that include, nurturing and caring for children, attending to basic needs, stimulating children’s physical and emotional, intellectual and social growth for infants and children, make a safe and happy environment, communicate effectively with infants, toddlers, their parents and other staff members,
CAFETERIA CASHIER August 1995 to June 1997
Crystal Hill Magnet Elementary School
5001 North Shore Drive
North Little Rock, Arkansas 72118
Duties that include, being responsible for receiving payments for meals in school cafeteria, maintain accurate records of free, reduced, and paid transactions, must tally the amounts received at end of day and compare the number of total transactions amount to ensure they match, find and reconcile all discrepancy.
REPORTING SPECIALIST II August 1992 to September 1993
AR Public Employees Retirement System
One Capitol Mall, Room 2B-100
Little Rock, Arkansas 72201
Duties that include, keying history adjustments,, membership data forms, change of beneficiary forms, change of name forms via the computer terminal within specified deadlines; editing the daily exception report (7020 Report) and new members added report for corrections in accordance with adapted polices and procedures, research microfilmed and paper files for members; and other duties as assigned.
REPORTING SPECIALIST I October 1990 to August 1992
AR Public Employees Retirement System
One Capitol Mall Room 2B-100
Little Rock, Arkansas 72201
Duties that include, creating fiche files for all new members updating existing fiche files on a daily basis, film documents on planetary camera, enters all microfilmed information onto PC index system; assists with removal of non-members files, reviews, updates, and maintains records, maintains log of all files checked out by staff members, files paper/fiche files and forms on a daily basis, pulls records for staff members, and other duties as assigned.
SECRETARY I November 1986 to October 1990
AR Public Employees Retirement System
One Capitol Mall Room 2B-100
Little Rock, Arkansas 72201
Secretarial duties that include, typing a document within two days of receipt; filing paper/fiche files and forms on a daily basis; entering membership data forms; change of name forms, and change of beneficiary forms on a daily basis via the computer terminal; editing the daily exception report (7020 report) for new members added report for corrections in accordance with adopted policies and procedures. I also greet visitors within (5) seconds of their arrival; direct telephone calls to the proper individual/section; open and distribute messenger mail correctly within the allowed time frame; processed incoming and outgoing mail and maintained mail logs; researched microfilmed records for members, used PC to run monthly insurance update and Judicial journal vouchers within specified deadlines; photocopy and mimeographed materials with specified deadlines; and other duties as assigned.
RECEPTIONIST July 1986 to November 1986
Jay Shearers Physical Therapy Services
North Little Rock, Arkansas
Duties included filing, scheduling appointments, answering the telephone and greeting visitors with in (5) seconds of arrival. Temporary position worked when receptionist took a day off.
References
Kathy Tenhagen
1817 River Road
North Little Rock, Arkansas 72114
Darlene Authement
P. O. Box 818
Vilonia, Arkansas 72173
Michelle Williams
124 West Capitol Suites 400
Little Rock, Arkansas 72201
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