Management Project

¬SHAUN EMMONS, GREEN BELT

**** ********* ***** • ATLANTA, GA 30311 • TEL 404-***-****• *****.******@*****.***

Business Process Analyst

Key contributor to driving growth, increasing revenues, and improving profitability

Accomplished IT Management Professional with 15+ years of progressive, hands-on experience directing information technology and business management plans, managing complex IT projects, leading technical and professional teams, and providing critical business strategy support. Proven ability to analyze business environment, document existing business processes and re-engineer those processes to achieve ideal operational efficiencies. Excellent motivator with the aptitude for assessing corporate needs and delivering programs that meet goals and remain in budgetary guidelines. Qualifications include:

• Strong analysis skills that include insight on successfully applying technological solutions and best practices to resolve business issues, while improving overall efficiency.

• Experienced in every role of project management, including business process analysis, design, system architecture, development, testing, implementation, and maintenance.

• Expert in business process development, reengineering and management

KEY QUALIFICATIONS

Senior Business Analyst • Project Management • Program Management • System Analyst • Process Analyst •Strategic Planning • Product Management (Stage Gate) • Enterprise Resource Planning • IT Solution ROI • Six Sigma Methodology, DMAIC, DMAVD, DFSS • Cost / Benefit Analysis • Entrepreneur • Infrastructure Design • IT Strategy • Proposal Development • Technology Deployment • Technology Evaluation • Consulting • Release, Change & Incident Management • Customer Relations • Vendor Management Deployment Diagrams • Component Diagrams • Activity Diagrams • Statechart Diagrams • Collaboration Diagrams • Sequence Diagrams • Use Case Diagrams • Object Diagrams • Package Diagrams • Class Diagrams • Swim lane Diagram • Enterprise Process Management Practices 1 – 5 • SIPOC • Multi-Process Tool Experience • Order to Cash • Opportunity to Close • PMP • Information Technology Infrastructure Library (ITIL)

TECHNOLOGY

Business Process Engineering, Business Process Management (BPM) Technologies, MS SharePoint, MS InfoPath, Double – Take, AutoCAD, Business Process Management Systems (BPMS), Bonita Studio, BizAGI, Adonis, Savion, TIBCO, ARIS, MS Office, Excel, Access, Visio, MS Project & Server, Visual Basic, Microstation, IBM DB2, Websphere Application Servers, SAP ERP, Siebel, MySAP, Microsoft NT & SQL Server, Oracle, Web Services, XML, EMC SAN storage, Oracle, Facebook, LinkedIn, PHP, MySQL and DB2 RDBMS, Rational Software Manager, Rational Requisite Pro, TCP/IP, APPIAN

CAREER EXPERIENCE

Crawford & Company, Atlanta, GA 1/2012 – Present

CONSULTANT: BUSINESS PROCESS ANALYST

Key Contributions and Achievements:

• Developed, maintained and managed tasks associated with action item lists

• Gained approval during team meetings of task assignments associated with action items list

• Developed understanding of the business environment and the current control request process

• Worked with identified set of stakeholders to define highly efficient, effective and quality business processes and standard operating procedures

• Followed a structured process to elicit mapping through research, document analysis, performing analytical tasks and workflow analysis, interviews or facilitation of process workshops (to expand the understanding of the business processes) or any other form of analysis to gather information

• Documented business processes, process mapping and standard operating procedures that support the agreed operating model

• Worked independently with users to define concepts

• Drove and challenged business units on their current processes which included challenging business leaders

• Identified process gaps and documented processes and applied appropriate controls

• Ensured that the end-to end business processes and standard operating procedures were signed off by the business and relevant stakeholders

• Document best practices and made recommendations to Executive Level Management

• Provided on-site guidance and support to the business stakeholders during the transition period into new processes

• Provided regular feedback relating to implementation progress and highlight issues/risks

• Continuously identified opportunities in an effort to improve the process

• Fulfilled completed process mapping and analysis expectations on time and complied with set quality expectations

• Established and maintain strong working relationships across all business units and all levels of the organization

Cbeyond, Atlanta, GA 5/1/2011 – September 21, 2011

CONSULTANT: BUSINESS PROCESS ANALYST

Key Contributions and Achievements:

• Performed program management and project management tasks on daily basis in an effort to manage the integration of two newly acquired companies as well as the launch of two new products (Cloud Server Express and Cloud PBX Express)

• Developed, maintained and managed tasks associated with action item lists

• Gained approval during team meetings of task assignments associated with action items list

• Developed understanding of the business environment and the current order entry processes

• Worked with identified set of stakeholders to define highly efficient, effective and quality business processes and standard operating procedures

• Followed a structured process to elicit mapping through research, document analysis, performing analytical tasks and workflow analysis, interviews or facilitation of process workshops (to expand the understanding of the business processes) or any other form of analysis to gather information

• Critically evaluated information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs

• Documented business processes, process mapping and standard operating procedures that support the agreed operating model

• Worked independently with users to define concepts and under direction of project managers

• Drove and challenged business units on their assumptions of how they will successfully execute their plans

• Identified process gaps and documented processes and applied appropriate controls

• Documented standard operating procedures aligned to the business processes

• Ensured that the end-to end business processes and standard operating procedures were signed off by the business and relevant stakeholders

• Documented process training material that assisted in the implementation of the new and existing business processes

• Document best practices and made recommendations to Executive Level Management

• Provided on-site guidance and support to the business stakeholders during the transition period into new processes

• Provided regular feedback relating to implementation progress and highlight issues/risks

• Continuously identified opportunities in an effort to improve the process

• Followed agreed process to update and communicate changes to agreed business processes and standard operating procedures

• Collaborated with project managers, developers, and subject matter experts to establish the technical vision

• Fulfilled completed process mapping and analysis expectations on time and complied with set quality expectations

• Evaluated data and trends to identify improvement opportunities and associated issues and risks

• Established and maintain strong working relationships across all business units and all levels of the organization

• Communicated and applied project standards, assisting in enforcement of project deadlines and schedules

B & E Jackson, Atlanta, GA 9/1/2007 – 7/1/2010

PERMANENT ROLE: DIRECTOR OF INFORMATION TECHNOLOGY

Provided technological vision and leadership towards the continued development of the information technology (IT) program. Reengineered key business processes which significantly reduced the response times related to completion of requests for proposal (RFP).

Key Contributions and Achievements:

• Responsible for identifying emerging technologies

• Developed plans to maintain and upgrade infrastructure

• Collaborated with C-Level executives in preparation of the 2008 – 2011 information technology strategic plan

• Recommended IT plans and expenditures

• Developed and/or modified rules, policies and/or standards

• Responsible for recommending, purchasing and testing of computer equipment and applications

• Responsible for project estimation, assignment of work duties as well as monitoring the operational budget

• Provided technical assistance on issues, services, program(s), and/or computer hardware and software, etc.

• Facilitated requirements gathering sessions with business/process owners/users

• Responsible for understanding and improving organizational business processes

• Made recommendations on optimal IT approach based on current situation and business needs

• Modeled business processes utilizing UML standards

• Superior problem solving and troubleshooting skills at the System Engineer level

• Sufficient technical depth to communicate with business and other internal IS Groups at a peer level

• Responsible for the management of Active Directory / Exchange email

SAP AMERICA, Atlanta, GA 1/1/2007 – 8/28/2007

CONSULTANT: GLOBAL PROGRAM MANAGER

Responsible for developing & delivering world-class, best of breed, business processes for the world’s leading provider of business software headquartered in Waldorf, Germany. Deliverables include Business Process documents which contain processes built using ARIS and VISIO.

Key Contributions and Achievements:

• Performed project management tasks while developing new business processes and newly created global call centers

• Developed business processes to be implemented in sales organizations, globally

• Modeled business processes utilizing ARIS and Visio

• Assisted in the development of Order to Cash scenarios as well as Opportunity to Close scenarios for MySAP.

• Instrumental in construction of SAP web client interface to be used by sales organizations

• Aided in overall testing and implemental of SAP application

• Trained global sales staff on system use

• Facilitated requirements gathering sessions with business/process owners/users including C-level executives

• Worked directly with regional hub/operations staff to document and ensure that operational issues were resolved

• Ensured that regional operational standards were deployed effectively

• Created use case and activity diagrams from system and user requirements as well as analyze existing processes to identify bottlenecks and redundancy

• Made recommendations on the best approach based on the current situation and business needs

• Ensured all processes were developed in support of the strategic direction

• Ensured a clear and defined linkage for process into education, data sourcing, quality initiatives, as well as system linkages and IT development requirements

• Completed processes were deployed in the following locations: Barcelona, Spain; Waldorf, Germany; Scottsdale, Arizona USA; Newton Square, Pennsylvania USA; Beijing, China; Singapore, Singapore; Kuala Lumpur; Malaysia; Bangalore, India

CITY OF ATLANTA, GA 11/15/2005 – 1/1/2007

PERMANENT ROLE: SENIOR BUSINESS PROCESS CONSULTANT

Member of a four person team tasked with providing technological strategy and business process reengineering to the Departments of Aviation; Corrections; Finance; Fire; Human Resources; Law; Parks Recreation & Cultural Affairs; Planning & Community Development; Procurement; Police; Public Works & Watershed Management. Deliverables include Project Justification Documents which contain As-Is and To-Be business processes, developed using VISIO

Key Contributions and Achievements:

• Performed project management tasks on daily basis

• Created use case activity diagrams from system and user requirements as well as analyzed existing process to identify bottlenecks and redundancy

• Collaborated on joint solution between City of Atlanta and State of Georgia, which allowed the Department of Planning & Community Development to regularly crosscheck the current status of professional licenses. The overall purpose of this implementation was to validate applicants ability to apply for a building permit in the City of Atlanta

• Modeled business processes utilizing VISIO

• Prepared the Project Justification Document(s) (PJD’s) that defined each business process reengineering project. These PJD’s were then submitted to an IT governance committee, chaired by Mayor Shirley Franklin for approval

• Lead Consultant on team tasked with developing City of Atlanta departmental requirements for an Enterprise Work Order Management Solution

• Facilitated requirements gathering sessions with City of Atlanta Commissioners as well as business/process owners/users

• Developed Digital Plan Submission solution for the Department of Planning & Community Development. Plan reduced time required for an applicant to receive building permits from eight to two months, resulting in increased revenues of $8 MM as well as a realized ROI

• Led team which included stakeholders from the Mayor’s office, Commissioners from Departments of Public Works and Watershed Management and key individuals from the Department of Information Technology to successful development and implementation of City-Wide Bus Shelter Permitting Process

• Developed Utility Coordination application for the City of Atlanta. Application is GIS based and allows major utility organizations (public & private) to coordinate the construction of significant projects over a two-year period. This program was developed as a result of the Mayor’s desire to increase the quality of life of the citizens of Atlanta

• Collaborated with private consulting firm on feasibility study of Enterprise Document Management Solution. The analysis resulted in the release of a RFP

• Led team responsible for development of Business Intelligence reporting capabilities for the Department of Planning & Community development. Implementation resulted in increased productivity throughout organization

IBM, ATLANTA, GA 1/1/2002 – 11/15/2005

PERMANENT ROLE: BUSINESS CONSULTANT

Responsible for collaborating with clients in an effort to recommend as well as facilitate implementation of information technology solutions consistent with their strategic plans

Key Contributions and Achievements:

• Sourced, sold and managed strategy-consulting engagements across multiple industries

• Managed relationships via Siebel CRM

• Delivered enhanced business performance to fortune 500 companies located in and throughout NY and NJ through cost reduction, increased productivity and added agility

• Conducted extensive customer segmentation studies Developed strategies to improve customer retention through popular product management

• Provided technical and business consultation services, including system and network design as well as configuration and installation of UNIX systems, warehouse automation, workflow analysis, and interconnectivities between PC, MAC and UNIX systems

• Facilitated requirements gathering sessions with business/process owners/users

• Responsible for all facets of system related projects, business analysis, scope and specification reviews, system analysis and design, project management and scheduling, program testing, maintenance and training

• Provided project support in strategy and business planning, network design operations and organization

• Prepared project Requirements Document(s) that defines the project scope, the functional specifications of the software, non-functional requirements, use cases and data requirements

• Responsible for making recommendations on the best approach based on the current situation and business needs

Additional Professional Experience:

CEO, NIRVANA ENTERPRISES INC. Atlanta, GA (1996 - 2001)

Owned and operated a Popeye’s Quick Service Restaurant.

EDUCATION & PROFESSIONAL DEVELOPMENT

B.Sc., Business Administration, Oglethorpe University, Atlanta, GA

University of North Carolina, Chapel Hill

Certified Six Sigma Green Belt - #353**********

Certified Business Process Management Practitioner (BPMP)

IBM, Global Sales School, (2002, 2003) IBM, Siebel CRM training, (2002)

IBM, Industry training, (Distribution, Public Sector, Management fundamentals, (2004) IBM, B2B e-commerce training, (2004) IBM, Linux software training, (2004) IBM, Building Successful Relationships with “C” level Executives, (2002, 2004, and 2005) IBM, Consultative Practices, (2003) IBM, Project Management Fundamentals, (2002) COA, Business Process Management Certification (2005) SAP, CRM Boot Camp (2007) SAP, ARIS training (2007) BPMP, Business Process Management – Practitioner, (2005)

IBM 100% SALES CLUB (2002, 2003, 2004)

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