Customer Service Manager

PALLAVI GANDHI, RPh

*, ******** *****

Plainsboro, New Jersey 08536

(H) 609-***-**** (C) 609-***-****

Email address: **************@*******.***

________________________________________________________________________

SUMMARY: Registered Pharmacist with experience in community pharmacies, Research and industrial laboratories. Particular expertise in:

• Providing superior customer service by counseling customers and providing detailed drug information on prescription and OTC products. Providing information on drug/drug interactions, dosage administration, adverse reactions, drug utilization and storage/use of the product as it relates to stability

• Understanding of product stability, pharmacokinetics, and pharmacology

• Compounding/Dispensing drugs accurately and efficiently

• Interacting with Physicians and other health care providers

• Summarizing and effectively communicating research projects and drug information to patients and health care practitioners

• Marketing pharmacy promotions ("Live Better" pharmacy plan)

• Controlling Inventory/ Returns

• Complying with Federal/State regulations

• Providing training to Pharmacy technicians and interns

• Participating with lead role in Community services (blood pressure and diabetes screening clinics, seminar presentations)

• Computing skills and pharmacy soft wares

PROFESSIONAL Performed all duties of New Jersey and New York Licensed EXPERIENCE: Pharmacist:

SUPERFRESH PHARMACY, East Windsor, NJ (09/2004-present)

Pharmacist Manager and Staff Pharmacist

Recipient of STAR PERFORMER RECOGNITION for best customer service.

• Fill, type, & verify new prescriptions and refills, including controlled substances

• Played a key role in community pharmacy by helping patients with OTC product and vitamin selection

• Counseled patients thoroughly on new medications prescribed by the physician, nonprescription therapies and medical devices

• Performed physical assessment and evaluated laboratory results (if available) to assess drug therapy outcomes

• Performed and documented interventions to correct potential prescription errors or improve patient outcomes

• Followed up with physicians and Third party regarding prior authorization

• Appropriately assessed, documented, and reported drug-related problems and adverse drug reactions

• Took over the responsibility of making doctor calls and frequently checking phoned in messages by physicians

• Identified, interpreted and evaluated sources of information for clarifying and answering questions related to prescriptions, nonprescription medications, alternative and complimentary therapies, surgical/medical devices, and overall healthcare

• Supervise and train technicians and Pharmacy Intern

• Maintain pharmacy inventory, audits and filing records

GENUARDI’S PHARMACY, East Windsor, NJ (06/2002-09/2004)

Pharmacy Manager & Staff Pharmacist

Recipient of SUPERIOR CUSTOMER SERVICE AWARDS.

• Fill, type, & verify new prescriptions and refills, including controlled substances

• Monitor patient drug therapy to identify and prevent drug related AEs

• Answer queries from physicians, nurses, and patients

• Patient counseling and OTC product selection

• Prepare and place daily orders for patients

• Handle and solve insurance claims

• Compound prescriptions

• Supervise and train technicians

• Maintain pharmacy inventory and audits

TARGET PHARMACY, Princeton, NJ (08/1999-06/2002)

Staff Pharmacist

Recipient of several GUEST APPRECIATION LETTERS

• Input/fill prescriptions

• Take new/refills prescriptions over the phone/voice mail

• Contact physician’s office for interventions

• Counsel patients on prescription/over the counter medications

• Compound oral solutions, ointments, and creams

• Resolve third party claim issues/vacation overrides/prior authorization

PHARMHOUSE PHARMACY, East Brunswick, NJ (03/1998-08/1999)

Staff Pharmacist

• Input/fill prescriptions

• Take new/refills prescriptions over the phone/voice mail

• Contact physician’s office for interventions

• Counsel patients on prescription/over the counter medications

• Compound oral solutions, ointments, and creams

• Resolve third party claim issues/vacation overrides/prior authorization

PENLAR PHARMACY, Lawrenceville, NJ (01/1997-03/1998)

Staff Pharmacist

• Input/fill prescriptions

• Take new/refills prescriptions over the phone/voice mail

• Contact physician’s office for interventions

• Counsel patients on prescription/over the counter medications

• Compound oral solutions, ointments, and creams

• Resolve third party claim issues/vacation overrides/prior authorization

RITE AID PHARMACY (Formerly Fay’s Drugs), Syracuse, NY (06/1991-08/1996)

Staff Pharmacist and Pharmacy Intern (1991-1996)

Performed duties of Pharmacist with New York State License

• Fill, type, & verify new prescriptions and refills, including controlled substances

• Monitor patient drug therapy to identify and prevent drug related AEs

• Answer queries from physicians, nurses, and patients

• Patient counseling and OTC product selection

• Prepare and place daily orders for patients

• Handle and solve insurance claims

• Compound prescriptions

• Supervise and train technicians

• Maintain pharmacy inventory and audits

COLUMBIA LABORATORIES. Madison, WI (1989-1990)

Research Pharmacist

Delivered a research project on formulation development of sustained release dosage forms

UNICHEM LABORATORIES, Bombay, India (1986-1989)

Research Pharmacist

Worked on project entitled “Transdermal Drug Delivery Systems” Work involved formulation of dosage form, qualitative and quantitative evaluation, characterization of its release pattern and pharmacokinetic and pharmacodynamic evaluation.

BIOCHEM PHARMACEUTICALS, Bombay India (1985-1986)

Manufacturing Pharmacist

Hands on experience in the formulation and manufacturing of Parenteral, Capsules, Tablets and Liquid dosage forms.

EDUCATION: MS, Pharmacy, Bombay University, Bombay, India (1989)

Diploma, Business Management, Bombay, India (1986)

BS, Pharmacy, Bombay University, Bombay, India (1984)

VOLUNTEER Executive Committee Member of Rangeela for March of Dimes

WORK: Organization

CERTIFICATIONS Registered Pharmacist – NJ (1996)

LICENSES: Registered Pharmacist – NY (1993)

NABPLEX – NY (1991)

FPGE – Chicago (1990)

Registered Pharmacist – India (1984)

REFERENCES: Available upon request.

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