Customer Service Manager

Cynthia Vazquez

**** ********* *****

Casselberry FL 32707

Home 321-***-****

I am a very energetic, enthusiastic and honest person. I’m always focusing on my job, very hardworking, ambitious, and results-oriented personality who appreciates a people-focused, integrity-based, relationship selling environment. Have knowledge of Customer Relationship Management (CRM) or Contact Management software, such as ACT, Goldmine, SalesForce.com, TeleMagic, SalesLogix, Siebel or other CRM software. ACT is preferred.

EDUCATION

Centro Educativo Superior Vocational San Juan P.R

12th grade diploma

Fortis Online Winter Park, FL

Associate degree

Medical Insurance Billing and Coding

PROFESSIONAL EXPERIENCE

City College Casselberry, Fl

Receptionist /Manager

• Received phone calls from students and emails from prospective students.

• Made schedules for teachers, copies and faxes.

• Checked in new students, administrative.

• Welcomed students and teachers and others.

Sears Home Improvement Longwood, FL

Credit Analyst/Customer Service

• Received calls from reps to open new or old accounts for customers.

• Checked what they needed to do for home improvements.

• Verified if their credit was good/bad and they qualified.

Moe’s Southwest Grill Winter Springs, Fl

Night supervisor

• Greeted all the customers when they walked in.

• Run the night shift and my crew to their work.

• Closed the store, counted the money, and made deposits.

World Training Academy Carolina, PR

Receptionist and Administrative

• Welcomed students to class.

• Received calls from students and people that are interested in studying with us.

• Took payments from students.

• Checked emails and logged in student and teachers.

ICM Marketing Inc. Winter Park, FL

Telemarketing/ Appointment setter

• Called customers for new AT&T long distance plans and rates

• Checked to see if customer qualified for the plan for long distance.

• Cold calling and appointment setter.

Skills:

- Excellent oral and written communicating effectively and handling demanding people over the phone.

- Experience in outlook and Ms excel and type 40 words per minute and 2 yrs of business to business marketplace.

- Ability to complete health interviews in a quiet, professional environment.

- Bilingual (English and Spanish)

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