Customer Service Years Experience

KATHLEEN S GOFF GUTIERREZ

415-***-**** Office

206-***-**** Direct

*.****************@*****.***

INTENTION

Acting honestly to build trust,

create relationships and

deliver on the details.

SUMMARY OF EXPERIENCE

Eighteen years experience:

Customer Service

Community Involvement

Business Development

Thirteen years experience:

Consumer Lending

Commercial Lending

Credit & Financial Analysis

Cold Calling & Prospecting

Ten years experience:

Residential Mortgage

Home Equity Loans

Private Banking

Commercial Banking

Internal and External Recruiting

BUSINESS FUNDAMENTALS

Tax, Income, Financial and

Cashflow Analysis; Familiar with

Personal and Business Tax

Returns, Balance Sheets, Income

Statements, and ARs/APs

ADVANCED OFFICE SKILLS

Accounting software, word processing,

spreadsheet, database, MS Office

programs including Outlook and

PowerPoint, web based sales/reporting

programs, search engines, social

networking sites, various ATS systems

10 key by touch, 45+ WPM

PERSONAL QUALIFICATIONS

• Energetic and Enthusiastic

• Self Starter, able to work in team environment and independently

• Dependable and Trustworthy

• Flexible and Adaptable

• Detail Oriented and Productive

• Excellent verbal and written communications with customers, and staff

EDUCATION

Leadership Seminars; WBA

Commercial Credit Institute

Sandler Sales Institute;

Bellevue Community College

Edmonds Community College

Meadowvale High School

PROFESSIONAL HISTORY

Senior Recruiter SourceRight Solutions, Atlanta, GA

04/2010 to Present

• Recruiting, Researching, and Sourcing in High Volume/Full Life Cycle

environment for the Airline, Banking, Insurance and Luxury Retail industries.

• Support and Consult with Recruiting and Hiring Managers.

• Creating and maintaining relationships with Top Talent Candidates.

• Marketing of the company name and employment opportunities.

• Creating "the right fit" for the both candidate and employer company.

Relationship Manager First Sound Bank, Seattle, WA

03/2006 to 09/2009

• Market bank deposit and credit services.; create prospect list

• Create prospect list of businesses with annual revenues of $1 - $30MM

• Cold call and network within community and industry associations

• Manage business client banking portfolio for growth and retention.

• Develop deposit & loan structures for prospect proposals.

• Perform due diligence for compliant credit recommendations to Credit

Administration and Executive Management.

• Serve as negotiator between client, vendors and internal staff at all levels.

Branch Manager KeyBank N.A., Seattle, WA

02/2004 to 09/2005

• Managed sales, operation and staff of a new neighborhood branch.

• Grew branch financials to 118% of total annual "contribution margin" goal.

• Develop referral network strategy: prospect and business develop in target

market area, manage existing portfolio for retention and growth.

• Set up process to improved function and branch operations.

• Oversee and implement hiring and termination process for branch staff.

Relationship Banker Ever Trust Bank, Bellevue, WA

11/2000 to 10/2003

• Opened first King County branch which became a prototype for the bank.

• Create significant client base though building relationships with high net

worth individuals and closely held businesses in a new market area.

• Originate Consumer and Commercial deposit and loan relationships.

• Serve as client advocate and negotiator with senior administration officers.

COMMUNITY SERVICE

NorthBay Coast Guard Spouses Club, Charities Chair 2011 - 2012

F.O.E. West Seattle #2643 Auxiliary Secretary 2010 - 2011

F.O.E. West Seattle #2643 Auxiliary President 2009 - 2010

Rotary Club of West Seattle, Community Service Chair 2003-2004, 2009-2010

F.O.E. Make A Wish Golf Tournament Co-Chair 2008-2009

Seattle Symphony Co-Chair, Holiday Musical Salute 2005

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