Customer Service Administrative Assistant

Joye M. Dixon

**** ***** *******

Sugar Land , TX 77478

281-***-**-**(Home)832-***-****(Cell)

************@*****.***

Summary Of Qualifications

•Excellent written and oral communications skills with over 15 years in financial customer service.

•PC-literate in MS Word, Excel and 10 key-touch

•Typing skills are 45 wpm

•Experience in payroll, bookeeping and accounts payable.

•Excellent organizational skills developed through the responsibilities of working in a fast paced financial indurstry.

Certifications

PendingNational Healthcare AssociationCertified Billing and Coding Specialist ( CBCS)

Certified Medical Administrative Assistant (CMAA)

Technical Skills

•Excellent organizational skills

•PC literae in MS Word, Excel, and Ten key touch

•Typing skills are 45 wpm

•Experience in payroll, bookeeping and accounts payable

Professional Training

Graduated Novemeber 2011

Computer Systems Institute, Chicago IL 2011

Diploma: Healthcare Career Program Medical Terminology

•Anatomy and Physiology

•ICD-9-CM and DRG Classifications

•CPT

•Medical Insurance and Reimbursement procedures

•Medical office administrative practices

•Hospital and Physician Coding and Billing

•Medicaid/Medicare/Medigap/HMO/TRICARE/CHAMPVA/Prive Pay

•HIPPA

•Electronic Health Record Systems (EHR)

Department of Probation and Court Services - Dupage County Illinois

June 2010-August 2010

Bookeeper-Intern

Responsible for assisting the bookeeping department with invoicing for community services and assessing court cost, on the peachtree accounting system. Also assessing DUI convictions on the DUCS .

July 2007- September 2009

Ameriprise Financial Inc.- Oakbrook IL

Client Service Coordinator

Established accounts for new clients, answering telephone inquiries from clients, preparing all neccessary documentation for financial advisors meetings and seminars. Performed all operational duties to ensure for a smooth and efficient office flow.

H & R Block Tax Services/Advisors - Sugarland TX

Feburary 2004-July 2007

Secretary to Director of Regional Operations

Reponsible for all incoming lease proposals. Paying all assigned operating expenses and employees expense reports. Coordinated office duties with financial advisors.

Raymond James & Associates- Chicago, IL

June 2001-June 2003

Receptionist//Operations/: Generalist

Responsible for greeting and directing visiting clients as well as potential clients. Answering and directing incoming calls. Processing manager's expense reports and making bank deposits. Also coordinating event planning and various projects.

Merrill Lynch Capital Markets- Chicago, IL

Feburary 1990-October 2000

Wire Operator

Responsible for input for all money market, stock, corporate government and municipal orders. In charge of all trade corrections and customer service problems. Handled all general office administrative duties.

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