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Customer service

Location:
United States
Salary:
13.00
Posted:
September 04, 2008

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Resume:

Patti Smith

*** * ****** ***** , ****** NV *****

775-***-**** cell 775-***-****

*********@*********.***

Objective To obtain a secretarial/receptionist position where I can use my knowledge, experience and education over the past 20 years and attain a position that will challenge my skills and experience and also offer me exciting opportunities.

Professional Skills  Microsoft Office

 Microsoft Windows

 QuickBooks Pro

 Lotus 1-2-3

 WordPerfect 5.1/6.1

 Filing/Editing

 Typing (55+ wpm)

 Office Procedures

 Telephone Skills

 Organizational Skills  Accounting

 Business Math

 Business English

 Management Skills

 Customer Service Skills

Education Technology Program / Pharmacy Tech

California Paramedical Tech School

G.P.A. 3.3/3.6; Attendance 100%

Long Beach City College / Business

Employment Skills  Developed ability to work in a fast-paced atmosphere

 Maintained excellent customer relations and developed customer rapport

 Diplomatically resolved customers complaints on as-needed basis

 Accurately calculated and made daily deposits of up to $20,000

 Ability to follow instructions well and make decisions with no supervision

 Motivated and supervised 15+ employees on daily basis

 Maintained all record-keeping procedures without error

 Delegated responsibilities to employees to meet company’s expectations

 Effectively developed telephone communication skills and consistently met quotas

 Capable of working with teams or as an individual

 My ability to face decisions and situations with calm and logic is one of my strongest qualities

 Processed Payroll for 15 plus employees

 Schedule HVAC Technicians daily

 Maintained a mailing list of over 50,000 customers

 Accounts payables

Employment History

04/07 - 6/08

Dispatcher Fallon Heating & Air Conditioning, 4062 S Edmonds Dr Carson City 882-7466

04/04 - 06/08

Office Manager Moundhouse Metals, 23 Brown Dr Moundhouse NV 89706 775-***-****

11/94 - 06/02

Office Manager, Bon-Vue Enterprises , 3200 East 59th St Long Beach, Ca 90805 1-800-***-****



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