10-key by touch, Microsoft Office, 20 Years of Customer Service

PATRICIA HENDRICKS

**** ****** ***** *******, ** 38116

Phone: 901-***-**** Email: ********.************@*****.***

Objective: To obtain a position that utilizes my experience in customer service and sales in a challenging role.

PROFESSIONAL EXPERIENCE

Regions Bank, Memphis, TN

Credit Services Agent, August 2004-June 2009

Processes wire transfers and daily reports to ensure that customer debts and number of bales are balanced.

Corresponds with customers to ensure their needs are being met.

Balances and files correspondence at the end of business day.

Processes lockbox payment by crediting accounts.

Select Personnel, Memphis, TN

Personnel Supervisor, October 2003-February 2004

Conducted interviews of applicants for various industrial positions

Performed reference and obtain background check information.

Conducted new hire orientations.

Federal Express, Memphis, TN

Senior Payroll Agent, April 1991-September 2003

Obtained critical documents required to research and resolve garnishment issues.

Processed garnishment deductions and disperse payments to the proper recipient.

Provide garnishment responses and interrogatories to state courts.

Performed accounting research analytic projects as needed.

Operations Agent, November 1987-April 1991

Received and distributed airway bills to international locations.

Entered airway bill information into computer.

Processed daily reports at end of each release.

Union Planters, Memphis, TN

Administrative Specialist, October 1986-November 1987

Transferred stock ownership.

Processed municipal bonds via computer.

Corresponded with stock brokers and customers

Schering Plough, Memphis, TN

Trade Financial Services Analyst, August 1985-October 1986

Received and processed commercial account payments.

Maintained accuracy and balance of payments

Union Planters, Memphis, TN

Central Collections Agent, August 1975-July 1983

Processed drafts for information for collection.

Balanced and filed customer correspondence.

Account Servicing

Provided checking and accounts balances to customers.

Provided instructions to customers on use of Anytime teller machines.

Set up new accounts and MasterCard authorizations code to merchants.

Internal Revenue Service, Memphis, TN

Data Transcriber, June 1975-May 1977

Responsible for entering tax information.

EDUCATION

Bachelor of Science in Business, 1974

Alcorn State University, Lorman, MS

SKILLS

A combined twenty years experience in payroll, customer service, sales and operation.

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