Leadership Development Manager
Resume:
Jennifer Buzzelle
Golden Valley, MN 55427 612-***-**** **********@*******.***
Professional Summary
Accomplished Leadership Development Manager with over 15 years of experience in the design, development, and delivery of organizational, leadership, and employee performance. Successfully ties learning to business goals and corporate initiatives.
Core Competencies
➢ Visionary Leader
➢ Consultative
➢ Strategic Thinker
➢ Collaborative
➢ Focused
Career History
MotivAction, LLC, Minneapolis, MN 2006 – 2008
Account Manager - Learning Solutions
Project Leader for company in the Performance Improvement industry, integrating communication, learning, marketing, and measurement solutions for leadership and sales organizations. Clients included the Legal, Retail, Pharmaceutical and Banking industries. Projects involved courses on product knowledge, selling skills, leadership development and process training. A blended learning approach was used with each solution (instructor-led, self-study, e-learning and web based, live events, sales meetings, etc.). Managed a project team for each deployment.
Key Accomplishments
➢ Launched a national communication, training and sales incentive program for bank tellers to leverage new account volume. Developed Train-the-Leader model and a process for distribution.
➢ Comprehensive meeting content was designed, developed and delivered for 100-500 leaders and sales representatives who were moving to a new CRM system, team selling approach and new product launch.
➢ Led the implementation of a Learning Management System for a global retail company. Managed a team of Instructional Designers and Programmers who designed custom based learning courses for the clients’ sales channels.
➢ Created and warehoused a talent pool of over 50+ Learning Partners (Instructional Designers, Project Managers, Programmers, Consultants, etc.). Developed and facilitated Project Management Training for the department and Learning Partners that helped standardize processes of workflow.
Castalia, Inc., Minneapolis, MN 2000 – 2006
Partner & Consultant
Consulted on business and operational strategies within the Healthcare, Banking and Academic markets. Collaborated with clients on their vision and leadership development needs. Created models and custom solutions that were specific to the organization. Also, redesigned existing curriculum of a Customer Service program.
Key Accomplishments
➢ In concert with an executive leadership team of a healthcare system, designed and implemented a new corporate vision to 7,000 employees. Facilitated workshops, led leadership development sessions, and provided project management support.
➢ Consulted with the leadership team of Clinic Operations to solve immediate operational challenges. Involved leadership retreats, meeting facilitation, coaching, and train-the-leader workshops and tools. Resulted in the department having the highest improved score on their organizations’ Picker Survey.
➢ Selected as a co-presenter by the following entities as expert on Leadership and Organizational Development: The Masters Forum (a nationally recognized “think tank” for business leaders); and Fairview Health System at their Healthcare Quality Leadership Conference.
MotivAction, LLC, Minneapolis, MN 1999 - 2000
Manager - Interactive Learning Services
Developed a new core business unit, “Interactive Learning Services”. This new unit generated an increase in revenue for the company. Became a Subject Matter Expert on corporate training and leadership development. Researched data, created tools and developed training for the organization.
Key Accomplishments
➢ Engaged in after market product sales to clients as well as prospects.
➢ Developed strategic partnerships with outside companies and contractors.
➢ Full responsibility for new business and setting up the internal infrastructure for the new department: sales and marketing collateral, presentation tools, contracts and letters of agreement. Managed the overall P & L, sales forecasting and team development.
Pecos River Learning Centers, Minneapolis, MN 1994 - 1999
Lead Facilitator
Guided leadership teams and employees of Fortune 500 companies, through experiential learning techniques, to meet strategic and team building business objectives. Conducted needs assessments with clients and developed programs to support the achievement of specific business outcomes. Key industries included manufacturing, pharmaceutical, med-tech and insurance.
Key Accomplishments
➢ Guided 60, two-day corporate development programs for 3,500 financial and banking employees.
➢ Facilitated and led a variety of corporate training sessions for other organizations in the food and grain, manufacturing and equipment industries. Sessions focused on vision, strategies, leadership, partnering, sales and customer service.
➢ Researched, managed and developed instructional design materials for a new product called “Coach the Coach.” Successfully implemented product within client organizations to help sustain their corporate initiatives.
Education
Gustavus Adolphus College, St. Peter, MN. B.A. - Organizational Management & Psychology
University of St. Thomas, Executive and Leadership Classes at The Management Center
American Society of Training and Development - Member since 1999
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