Angela Anita Heard
Los Angeles California 90059
********@*****.***
Objective: Looking for an opportunity to work in an entry-level position for a reputed company.
Skills:
Excellent communications skills.
Listen to determine needs of customers before offering a solution
Able to type 40 words a minute
Proficient in Microsoft Word, Excel and OutLook
Highly competitive, self starter who is organized disciplined and goal oriented.
Excellent Customer Service Skills.
Appointment Setting
Able to answer phones with professionalism
Education:
Los Angeles Southwest College Los Angeles, California 2008-present Criminal Justice
Career Colleges of America Southgate, California Computerized Office Skills
Liberty University Lynchburg, Va Psychology 1997-2001
Work Experience:
Answer Anytime 2010-present
My duties are to provide personalized services such as giving information over the telephone, direct phone calls, give information about company products and services schedule appointments and obtain information from clients and patients.
Los Angeles Free Clinic-internship
My duties were coding diagnosis, posting and submitting claims and following up with insurance companies for payment. Maintaining strictest confidentiality and adhering to all HIPPA guidelines.