Customer Service High School

Monique Whitehead

*** **. **** **.

Newark, NJ **108

Cell: 973-***-****

OBJECTIVE

Seeking position as a skilled professional that will allow me to utilize and further develop my extensive experience in cash transactions, answering phone inquiries, and customer complaints.

PROFESSIONAL EXPERIENCE

Loft Jersey Gardens Mall

August 2010- September 2010

- Help customers with items

- Help with money transactions

American Airlines Cargo

April 2008-July 2009

- Handled cargo shipments.

- Booked cargo flights with Sabre.

-Worked with Sabre computers.

- Handled cash transactions required for customers accepting deliveries from cargo.

- Handled customer service inquiry.

- Provided outstanding customer service.

INTERNATIONAL HOUSE of PANCAKES

Bloomfield, NJ

Cashier/Hostess 2006

- Greeting incoming customers and escort them to their table.

- Handled customer phone orders.

- Handled cash register transactions daily.

CHILDREN’S PLACE

Elizabeth NJ

Cashier/Customer Service 2005

- Complete daily customer transactions on the cash register.

- Assist customer returns or exchanges of store merchandise.

- Stock merchandise upon arrival of new deliveries to the store.

- Answering customer inquiries and resolve customer complaints.

MANDEE CLOTHING STORE

Elizabeth NJ

Sales Associate 2005

- complete daily transactions on the cash register.

- Assisted in customer returns or exchanges of store merchandise.

- Stocked merchandise upon delivery arrival.

EDUCATION

ESSEX COUNTY COLLEGE

Jan 11,2009 April 25,2010

GIBBS COLLEGE

June 2006-June 2008

UNIVERSITY HIGH SCHOOL

September 9, 2001 June 26,2004

REFERENCES

Hakeem Dallas 201-***-****

Niaja Lynch 201-***-****

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