Manager

QUALIFICATIONS SUMMARY

Seasoned, assertive, and tenacious professional, equipped with more than 16 years of experience in Marketing, Strategic Business Development, Sales, and Account Management. Exemplify remarkable abilities in establishing and implementing effective marketing programs, strategies, and plans. Show keen expertise in exceeding target revenue and sales, as well as generating customer base. Offer high-caliber qualifications in managing, developing, and motivating sales teams to provide innovative solutions. Accustomed in working with and relating to customers of diverse culture to satisfy needs and provide total satisfaction. Proven ability to multitask in a highly competitive and fast-paced environment.

CORE COMPETENCIES

- Revenue and Market Share Growth - Organized with Strong Analytical Abilities

- Consultative Selling and Lead Generation - Strategic Alliances Development

- Market Trends Identification and Analysis - Pricing Strategy and Communications

- Account and Territory Management - Competitive Market and Product Positioning

- Customer Relationship Management - Budget Control and Cost Reduction

- Time Management and Prioritization - Presentation, Negotiation, and Closing Expertise

- Problem Resolution and Decision Making - Leadership, Training, and Team Building

CAREER BACKGROUND

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COUNTRYWIDE, San Jose, CA JUN 1992–NOV 2008

A Fortune 500 company and recognized as the nation’s largest independent mortgage lender offering home equity, first mortgages, construction, reverse, debt consolidation, and other financial solutions.

Market Sales Manager Nov 2003–Nov 2008

Directed and coordinated daily activities of a sales staff of 25, including production, market growth, and profitability in two large metropolitan territories. Determined staffing requirements: hired, trained, and developed sales force. Introduced and refined techniques to create a competitive advantage. Facilitated and created Power Breakfast–training seminars to groups ranging from 5 to 500 people. Developed productive relationships with large-and medium-sized Business Partners to provide total satisfaction and to generate referrals and repeat business. Innovated and implemented product / pricing strategies, marketing campaigns, and sales promotions. Fostered spirit of cooperation, team unity, and synergy with operation and sales staff to achieve monthly goals. Reported directly to the VP who reported to the Managing Director.

Notable Accomplishments:

- Attained an average monthly funding of $60 million and average revenue of $650 thousand in 2008

- Surpassed quotas set by the President in 2008 and placed second in the Countrywide Grand Slam award

- Ranked as Top 3 Sales Manager in wholesale lending division by funding $2.7 billion in 2007

- Yielded more than $200 million revenue from 2006 to 2007 by leading the most profitable sales team

- Four-time winner of Countrywide’s Platinum Producers Circle for Top Sales Manager in the nation out of 45 other sales managers for quality and production

- Instrumental for driving short-and long-term production for two large metropolitan territories

- Expanded and diversified an un-tapped market from $1 million to $15 million monthly funding

- Reduced expenses from $150 thousand to $30 thousand monthly and maintained customer service satisfaction rating of 95%

Account Executive Jan 1996–Nov 2003

Collaborated with 1000 approved and active business partners to identify and negotiate the best loans and financial options available for their client’s individual needs. Maintained positive working relationships across all production departments to ensure 100% interoperability in alignment with corporate objectives. Conceptualized model branch templates for the wholesale division to improve efficiency. Demonstrated keen expertise in processing, underwriting, and funding for agency, government, and jumbo loans.

Notable Accomplishments:

- Achieved an average monthly funding volume of $50 million and 80% closing ratio by servicing all Bay Area counties

- Five-time winner of Countrywide’s Platinum Producers Circle for Top Account Executives in the nation out of 500 other Account Executives for quality and production

- Ranked as a Top Account Executive in revenue for five consecutive years

- Received the Sales Acknowledgement Managers Excellence Award in 2002 and 2003

- Defined target markets and developed market positioning, branding and pricing strategies

- Recognized for best practices and techniques used as model for practice standardization in company

Senior Account Manager Aug 1992–Jan 1996

Functioned as primary point of contact for loan inquiries and status request from business partners. Built and cultivated long-term quality relationships for top producing account executives and business partners. Worked closely with loan officers, realtors, and escrow officers to provide ongoing updates and loan progress. Reviewed applicants' financial status, credit report, and income liabilities to determine feasibility of granting loans.

Notable Accomplishments:

- Assisted three Account Executives to place in top overall standing in nation.

- Top senior Account Manager in Division for four straight years.

- Created tools for pipeline management that the division put in model branch procedures

ESTEEM SALON, San Jose, CA MAR 2001–SEP 2006

Owner

Oversaw daily aspects of a full-service salon including hair, nails, skin care, and wellness. Supervised 15 hair stylists, 3 nail stations, 2 estheticians, and a wellness counselor.

Notable Accomplishments:

- Generated $8 thousand net sales in each location in Downtown Campbell and Willow Glen

EDUCATION

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BACHELOR OF SCIENCE IN BUSINESS MANAGEMENT

San Jose State University, San Jose, CA 1986–1990

PERSONAL DEVELOPMENT

Attended numerous training in Mortgage Banking Lending

COMMUNITY ACTIVITY

Volunteer / Fundraising Committee, Wild Life Center of Silicon Valley

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