Office Manager/Executive Assistant

Jill Keppel

Curriculum Vita

281-***-****, ******@*****.***

***** ***** ****** #***

Houston, Texas 77077

CAREER SUMMARY

Diversity and concrete expertise in Customer Relations ,Sales, Corporate Management, and Contract Management, Facilities Management, Procurement Solutions, Employee Development with Proactive Ownership through Responsibility and Accountability, Professional, Polished Demeanor

SKILLS

Public relations experience including strong communication and presentation skills

Client relations expert and promotions coordinator

Extensive organizational experience in managing and motivating employees, internal/external sales

Technical skills include communications infrastructure design and schematic data/voice design

Contract and facilities management; Expense reduction

EXPERIENCE

January 1, 2010 - Present - April 2011 – Employee layoffs - CPA Firm - Assistant Manager

Assembling data to appropriately file individual and corporate income tax returns; Reviewing completed returns for errors and omissions

Schedule meetings and organized corporate calendar; Made travel arrangements, researched airline, hotel, car prices and made reservations as needed; Tracked and processed expense reports for reimbursement

Processed payroll, invoices for payment, posted checks; Processed checks for vendors and contractors

Performed a wide variety of executive secretarial and administrative duties as required by daily operations; Received and distributed incoming mail; reviewed and evaluated mail to identify those items requiring priority attention

Independently responded to letters and general correspondence of a routine nature

2000 – October 2009 – Business Closed - Executive Director of E.G. Pontiac GMC Truck LLP, E.G. Hyundai of Rosenberg LLP, and Guzman’s 2N’s Ranch

Developed, coordinated, and implemented an employee process and procedure training program to enhance, Sales, Customer Retention and Satisfaction for over 100 employees. The program produced the highest Customer Satisfaction results in 10-years, which increased gross income in excess of $ 500,000.00 within 90 days of implementation.

Restructured Purchasing/Contract procedures netting over $ 250,000.00 savings in the first year.

Managed and coordinated construction contracts for all remodeling/new additions for Sales Showroom, Offices, Body Shop, and Service Buildings. Responsibilities included managing design and contractor coordination, and the procurement of communications and data systems, interconnecting voice, and data transmission for two separate facilities in Houston and Rosenberg.

Liaison to - The Better Business Bureau, Chamber of Commerce, Public Relations

Mossy Nissan: 1995 - 2000: Executive Administrator

Managed and coordinated, the remodel design and construction of three buildings totaling 20,000 square feet with a budget of $ 1,000,000.00+. Responsibility included design, budgets, schedules, contractor selection and coordination, payments and quality control. The project resulted in a 25% net savings under budget and a seamless integration, avoiding costly business downtime.

Purchasing/Contract/Maintenance of Five Building Facility.

Liaison to - The Better Business Bureau, Chamber of Commerce, Public Relations

Self Employed: Retail, Hattiesburg, MS - 5years

Owned, designed, and managed an upscale women’s retail boutique, selling women's apparel, accessories and gifts. Clients and customers included Miss America, Miss Mississippi, Miss Texas, and Miss Louisiana as well as additional pageant contestants.

South Central Bell, New Orleans, LA, and Biloxi, MS: Account Executive - 7years

Sold total communication solutions to -E.I. Dupont, Singing River Hospital, Gulf Coast Coliseum Convention Center, Reichhold Chemical, etc. Assigned market sector produced annual billing in six figures, per account.

2nd Level management position - Supervised 7 non-management and 1 management employee

EDUCATION

AT&T-Bell Companies, General Motors, Maritz, and various Industry Specific Courses, Literate in all disciplines of Microsoft ™ Office, Intuit QuickBooks, and Industry Specific Platforms

Louisiana Tech, Louisiana State University, University Of Southern Mississippi

PERSONAL

Served as a Board member for -Eagle Federal Bank for Savings; Former member Junior League; Past President of-P.T.A., Keesler Air Force Officer Wife’s Association; Past Chairperson annual fund raisers-National Red Cross, United Way, March of Dimes; Volunteer-Meals on Wheels, Children’s Shelter, Girls Shelter; Sunday School Teacher, Brownie and Girl Scout Troop Leader

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