Customer Service Registered Nurse
Resume:
CHRISTIE STEPHENS
CELL: 979-***-****
E-MAIL: *****************@*******.***
HEALTHCARE RECRUITER
QUALIFICATIONS
Highly motivated, results-driven individual with wide breadth of transferrable administrative, management, and organizational skills honed through broad experience in the recruitment and staffing process; seeking a challenging career in the sales, marketing and human resources management field to effectively apply knowledge and skills gained from employment and education. Excel in providing great customer service skills and in managing accounts with a high level of efficiency, organization and responsibility. A strategic decision-maker with exceptional analytical, influential, and sound problem-solving skills. Adept at multitasking in a fast-paced environment; able to coordinate and monitor various accounts concurrently employing keen attention to detail.
ACQUIRED SKILLS
Research and Recruiting
Problem Solving
Teamwork
Organization
Customer Service
Multi-Tasking
Oral and Written Communication
Persuasion and Negotiation
Business-Minded
Building Long Term Relationships
WORK EXPERIENCE
Recruiting and Staffing
Managed recruitment of nurses and allied healthcare professionals of all backgrounds and specialties for placement in facilities situated in all 50 states.
250 calls a day, 10 submissions a week and at least 2 deals a month.
Kept knowledgeable on all hospital nursing and allied specialties with primary focus on the core specialties, which in the nursing division included ICU, ER, OR, Labor and Delivery, Med Surg, Telemetry and in the allied division OT, COTA, PT, PTA; as well as needed certifications, state licensure information, and salary range information.
Rendered support to nurses by securing information about classes such as dates and costs of offered classes, contact persons for reservations in order to gain professional certifications.
Ensured marketability of the company capitalizing on various offers including but not limited to vision, dental, and health benefits, 401K, licensure and certification reimbursement, referral bonuses, tax advantage plan and travel expenses.
Gathered and filed qualified candidate’s information such as resume, skills checklist, and references then converted file into the company provided resume format. Reviewed profile and contacted nurses regarding any missing information required for profile submission to hospitals.
Clearly discussed specific locations of assignments to qualified nurses; prepared rate sheets; discussed compensation packages to nurses in full details including hourly rate, taxable rate, housing or lodging stipend, per diem, benefits available, and any travel allowances being provided.
Set the nurses most available time for the hospital to contact them for an interview including phone number, interview availability, confirmation of shift schedule and soonest available start.
Managed nurse though the credentialing and orientation process.
Proficiently utilized Microsoft Word, Excel and Outlook, as well as TSS Software database, bullhorn database, CareerBuilder, Monster, RNVIP for recruiting and preparing rate sheets, used company online Administrator for access to the job board and online applications.
Administrative Support
Organized and scheduled all meetings, lunches, and engagements with company clients.
Maintained a database that included current material prices and availability for accurate engineering project bids.
Marketed company services and proven results to potential clients.
Filed all company receipts of materials being imported from manufacturing companies.
Recorded generated spending and profit of each employee for monthly evaluations.
Reviewed submitted resumes and scheduled interviews with potential employees.
Handled and Preserved confidentiality of important company documents and client financial information.
Sales and Customer Service
Expertly setup the product in the store within the marketing environment in alignment with the company’s objective.
Delivered outstanding customer service applying excellent knowledge of product and location.
Tasked to import and export merchandise to satisfy and accommodate store specific customer’s demand.
Ensured provision of a more personable shopping experience through employing marketing and customer service skills.
Employed personal experience with the product for outside store one-on-one marketing to establish relationship with the clients.
Proficiently utilized cash registers in completing sales transactions and returns.
WORK CHRONOLOGY
Healthcare Recruiter
Timberhorn Healthcare, Inc. 3000 Internet Blvd. Frisco, TX Dec 2011-Feb 2012
Healthcare Recruiter
LiquidAgents Healthcare, Inc. 6900 Dallas Parkway Suite 450 Plano, TX Aug 2011-Nov 2011
Sales and Marketing Representative
Victoria’s Secret, Inc. 3111 Midwestern Parkway Wichita Falls, TX July 2008– Dec 2008
Marketing Manager
C & B Novelty 2450 Highway 290 East Brenham, TX Aug 2007-June 2008
EDUCATION
Bachelor of Arts in Political Science and History: Aug 2011
Midwestern State University Wichita Falls, TX
Study Abroad Program Intermediate Spanish Language and Culture
University of Southern Mississippi Madrid, Spain Summer 2011
Midwestern State University Women’s Soccer Team
Wichita Falls, TX Spring–Fall 2007
Fellowship of Christian Athletes (FCA)
Wichita Falls, TX Jan 2007–Jan 2008
Young Life (YL)
Wichita Falls, TX Jan 2007–Aug 2008
Baptist Student Ministry (BSM)
Wichita Falls, TX Aug 2009–May 2011
Associate of Arts in Business: Aug 2011
Blinn College Brenham, TX
Lions Club
Brenham, TX Fall 2008
University of Houston-Main Campus
Houston, TX Fall 2005-Spring 2006
University of Houston Women’s Soccer Team
Houston, TX Fall 2005-Spring 2006
TECHNICAL ACUMEN
Windows XP/2000 Microsoft Office XP/2000/1997
Microsoft Office Suite (Word, Excel, Project, Outlook, Outlook Express, PowerPoint)
Internet Explorer TSS Software STATA (Data Analysis and Statistical Software)
ACTIVITIES
Cowboy Church of Brenham Jan 2010-Present
North Texas Cat Rescue Benefit Run Aug 2010
Suzanne Wilson Breath of Life 5K Fun Run Nov 2010
Wichita County Humane Society Aug 2009–Sep 2009
Relay For Life-American Cancer Society Apr 2008
Washington County Humane Society Oct-Dec 2008
REFERENCES
Jaydon McCullough
Head Football Coach/Athletic Director
Plano Senior High School
2200 Independence Parkway
Plano, Texas 75075
******.**********@****.***
Professor Dr. Steve R. Garrison
Department Chair of Political Science and Graduate Coordinator
Midwestern State University
3410 Taft Blvd.
Wichita Falls, Texas 76308
*****.********@****.***
Professor Dr. Samuel Edgar Watson III
Dean of the College of Humanities and Social Sciences
Midwestern State University
3410 Taft Blvd.
Wichita Falls, Texas 76308
******.******@****.***
Kathy McCullough, R.N.
Registered Nurse in the Emergency Room
The Medical Center of Plano
3901 West 15th Street
Plano, Texas 75075
*******@************.***
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