Customer Service Sales
Resume:
Kathleen Ann Lussier
Plainville, MA 02762
Over 14 years of customer service and inside sales experience in the footwear and apparel Industry. Exceptionally well organized and efficient, able to coordinate multiple priorities simultaneously in a fast-paced environment. Excellent problem solving and trouble-shooting skills. Detailed oriented, solid independent worker. Articulate communicator who develops a professional rapport with customers, co-workers and all levels of management. Provides consistent and effective support to ensure proficient functioning.
EXPERIENCE:
Lussier Child Care 1999 to present
Owner
Run a successful child care business. Responsible for the care and nurturing of multiple children of different ages all at one time. Extremely organized and must manage schedule and time. Keep daily, weekly and monthly detailed records.
Reebok International LTD. Stoughton, MA 1996 - 1999
Apparel Inventory Management Coordinator
Responsible for supporting Inventory Managements role of managing all branded and licensed apparel inventory in North America. Report unsold inventory position on a weekly basis. Analyze significant changes and recommended next steps. Identify slow turning inventory and coordinate sell-off. Monitor inventory availability to meet customer delivery dates and communicate problems to Operations and Customer Service on a timely basis. Monitor core product availability to maximize fill-in availability.
Reebok International Ltd. Stoughton, MA 1989-1996
National Accounts Coordinator - Footwear
Organize analysis on monthly, quarterly and yearly sales results for senior sales management. Monitor both wholesale and retail customer pricing. Research price discrepancies and charge backs. Pro-actively communicate status of orders shipping from overseas. Recognize and resolve customer issues and concerns in a timely and efficient manner. Establish and maintain strong working relationships with accounts and co-workers. Initiate orders with outbound sales calls to accounts. Complete special projects for the Vice President of Kinney Sales. Understand and communicate Reebok policies to accounts. Assist/supervise the training of new personnel.
Reebok International Ltd. Stoughton, MA 1987 - 1989
Administrative Assistant to Director of National Accounts
Provide sales support. Organize meetings and travel plans for National Account Sales staff. Prepare all presentation material. Record and organize footwear samples. Act as a liaison between Sales Managers and Director.
Reebok International Ltd. Stoughton, MA 1986 - 1987
Customer Service Representative
Provide proactive communications between coworkers and accounts. Enter and monitor orders for Key Accounts. Assist consumers with problems and product questions. Trained and oversaw new CRS’s.
Morse Shoe, Canton, MA 1984 - 1986
Administrative Assistant
Responsible for all secretarial duties for Distribution Center Management. Managed shipping and receiving records for 3 distribution centers.
SKILLS
Word, Excel, Microsoft Access, Reebok Rumba Database, SAP systems, Typing
PROFESSIONAL SKILLS
Franklin Quest Seminars, Lavery Management Seminars, Frontline Leadership Seminars,
Phone Pro, Reebok U, Multiple childcare courses on time management, record keeping and the teaching and nurturing of different age children.
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