Customer Service Manager
Resume:
Todd Janssen
Current Address: Home: 856-***-****
Charlotte, NC 28273
OBJECTIVE To obtain a permanent position in the field of sports and fitness management.
EDUCATION Bachelor of Science in Sports Management
Catawba College, Salisbury, NC
Graduation Date: May 2009
Golf Scholarship (4 years)
EXPERIENCE Snap Fitness: Fort Mill, SC
November 2010- Present
Position- Fitness Consultant
Promote and market health club to local market
Communicate all specials and promotions to members
Give tours and handle all sales inquiries for club
Act as manager on duty when problems or concerns are brought to our attention
Pete Dye River Course at Virginia Tech: Blacksburg, VA
May 2010- July 2010
Position- Guest Services
Provide great customer service to all member and guests
Help with outside as well as Pro Shop services
New York Sports Clubs: Somerset, NJ
October 2009- April 2010
Position- Membership Consultant
Prospect for qualified leads and corporate accounts
Work with the General Manager, communicate special promotions, marketing and contingency plans and community events
Guide prospective members through the facility and discuss various membership programs
Provide follow up customer service to all members
Enterprise Rent-A-Car- Lexington, NC
July 2009- October 2009
Position- Sales and Management Associate
Construct and draw up renter contracts as well as close out contracts upon return
Promote sales of insurance on top of each rental agreement per customer
Take all phone calls to set up reservations
Make sure all customers are 100% satisfied
Make phone calls to customers to follow up on service
Senior Sports Management Internship: Warrior Country Club, China Grove, NC
June 2008 – November 2008
Assisted with outside operations supporting regular play as well as tournament events
Assisted with Pro Shop Operations and Course Management
Golf Instructor for Summer Golf Camps
Worked closely with the head professional in assisting the setup of outings
Golf Pro Shop Assistant Manager: Wedgwood Country Club, Turnersville, NJ
June 2006 – August 2007
Organized Tee Time reservations and Green’s Fee payments
Facilitated customers purchases with a broad knowledge of golf equipment, brands
Assisted with Course management activities as requested by the Club General Manager
RELEVANT
COURSES - Sports Marketing
- Management of Sports Facilities
- Business Law 1
- Principles of Marketing
- Psychology of Sport - Recreation Management
- Legal Aspects of Sports Recreation
- Principals of Management
- Principles of Accounting
- Productivity with IS Technology
SKILLS
- Microsoft Word, PowerPoint, Excel - Excellent written communication skills
SPORTS ACTIVITIES Catawba College Varsity Golf Team (4 years), Captain Junior and Senior years
High School Golf Team (4 years), Team MVP 3 years, Team Captain Senior year
Clay Award Recipient (Gloucester County NJ – County Local Athlete of the Year) - June 2005
Played Travel and Recreational Soccer, Basketball, and Baseball
High School Soccer letterman 2 years, High School Track letterman 1 year
COMMUNITY ACTIVITIES Habitat for Humanity Project, Salisbury, NC - March 2008
Festival of Friends (community service volunteer for special needs kids) – April 2005
Contact this candidate