Administrative Assistant Customer Service
Resume:
Dear Sir or Madame:
Enclosed for your review and consideration is a copy of my resume, a letter of recommendation, and a listing of references from my current and previous employers.
I am currently completing my junior year at Northern Arizona University with a major in Sociology and minor in Business, with interest in obtaining a position that will help further my knowledge in the business department of the leisure and hospitality field.
With several years of experience in customer service and strong interpersonal skills and great interest in hospitality, I feel that I am an excellent candidate for the Administrative Assistant position with Marriott. I am a highly motivated and energetic person with excellent verbal and written communication skills which enable me to interact well with people of diverse backgrounds. My diligence and focus allows me to tackle any task and see it to fruition, while my outstanding organizational skills and attention to detail ensure that nothing is overlooked in the process. In addition to my ability to effectively manage individual or group projects, my personable nature and friendly demeanor make me an excellent candidate for working with the public.
I appreciate your time in reading my resume and considering me for the Administrative Assistant position with Marriott. I would be happy to provide additional letters of recommendation, upon request, if needed. I look forward to elaborating on my qualifications with you in a personal interview, at your convenience, so we might more fully explore how my strengths could serve your needs.
Sincerely,
Leanne McCarthy
4724 Seminole Dr. Apt#4
San Diego, CA. 92115
***********@*****.***
Leanne McCarthy
4724 Seminole Dr. Apt#4
San Diego, CA. 92115
***********@*****.***
Objective:
To obtain a position with Marriott Hotels to further my knowledge of the leisure and hospitality field.
Education:
-Bachelor of Arts in Sociology
Minor: Business
Northern Arizona University, Flagstaff, AZ.
Major GPA of 3.57
Expected Graduation: Winter 2012
-Undergraduate Studies in Sociology
Moorpark Community College, Moorpark,CA.
GPA of: 3.89
Attended 2008-2010
Experience:
-Member Services
Northern Arizona University Recreation Center, Flagstaff, AZ (August 2011-Present)
•Provide the highest standard of customer service in a dynamic work environment.
•Assist customers in selecting the best services to meet their needs.
•Maintain detailed program knowledge and disseminate information customers as need.
•Communicate and collaborate with co-workers and supervisors with the goal of providing the best possible services to customers.
•Handle monetary transactions and reconcile cash balance of register.
•Maintain accurate working knowledge of operations management software (Fusion).
-Camp Counselor/Soccer Specialist
Southwoods Summer Camp, Paradox Lake, NY (June 2011-August 2011; Summer Position)
•Created, facilitated, and participated in exciting and educational daily lesson plans for campers of all skill levels, ages ranging from 5-14.
•Collaborated with co-workers, using teamwork skills, to develop an inspiring camp atmosphere.
•Provided leadership and facilitated conflict resolution for campers and co-workers.
•Utilized outstanding interpersonal skills to create an inclusive and inviting environment for diverse individuals.
-Administrative Assistant
Troop Real Estate, Simi Valley, CA (May 2010-August 2010; Summer Position)
•Reconciled daily banking statements.
•Consolidated monthly sales report of branch offices.
•Assisted with support to the human resources department.
•Updated and validated sales report database using a proprietary version of Microsoft Access.
•Used proficient communication and problem solving skills in order to coordinate the daily operations of multiple offices.
-Personal Assistant
Troop Real Estate, Thousand Oaks, CA (June 2009-September 2009; Summer Position)
•Created organizational systems to maintain efficient office operations.
•Maintained schedule and appoints for top producing realtor.
•Ordered office supplies, equipment, and vendor services.
•Responsible for accurate data entry, updating client list, interfacing with clients and customers, creating marketing documents, and providing general administrative duties (typing, filing, scanning documents etc.).
-Receptionist/Office Clerk
CFC Mortgage Bankers, Simi Valley, CA (June 2008-August 2008)
•Managed front desk operations.
•Provided general administrative duties (typing, filing, etc.)
•Answered all incoming phone calls on a multi-line phone
•Maintained safe, clean, and inviting lobby for clients and guests.
•Assembled REFI and Loan packets for loan officers.
-Receptionist
Troop Real Estate, Inc., Simi Valley, CA (May 2007-March 2008)
•Responsible for opening office and closing office each day
•Managed front desk operations.
•Maintained a poised and professional atmosphere while greeting clients, agents, top management, and support staff.
•Answered all incoming phone calls on a multi-line phone.
•Produced daily inventory sheets off regional multiple listing data base.
Miscellaneous:
-Business Technology Skills
•Proficient working knowledge in Microsoft Word, Excel, PowerPoint, Access, and Outlook.
-Academic Achievements
•Coaches Award for Track and Field Spring 2010, Scholar Athlete Award Spring 2010
•Dean’s List for the semesters of Fall 2009 through Spring 2010
•Phi Theta Cappa Honors Society Member
Employer Reference List:
Member Services (August 2011-Present)
Diana Sundermeyer- Current Supervisor
Facility Coordinator
Northern Arizona University
South San Francisco Street
Flagstaff, Arizona 86011
Work: 928-***-****
Camp Counselor/Soccer Specialist (June 2011-August 2011)
Scott Ralls
Camp Founder/Owner/Director
Southwoods
523 NYS Route 74
Paradox, NY 12858
Work: 914-***-****
Administrative Assistant (May 2010-August 2010)
Dora Washington
Supervisor
Troop Real Estate
3200 E. Los Angeles Blvd.
Simi Valley, CA. 93065
Work: 805-***-****
Personal Assistant (June 2009-September (2009)
Robert Swanson
Real Estate Agent
Troop Real Estate
137 E. Thousand Oaks Blvd.
Thousand Oaks, CA, 91360
Work: 805-***-****
Receptionist/Office Clerk (June 2008-August 2008)
Jessica Guzman
Supervisor
CFC Mortgage Bankers
3200 E Los Angeles Ave
Simi Valley, CA. 93065
Work: 805-***-****
Receptionist (May 2007-March 2008)
Charlene Siemon
Branch Manager
Troop Real Estate
1308 Madera Rd.
Simi Valley, CA. 93065
Work: 805-***-****
Letter of Recommendation:
January 11, 2011
To Whom It May Concern:
It gives me great pleasure to write this letter on behalf of Leanne McCarthy. I have known Leanne for the past eighteen years professionally and personally.
During these years I have seen her mature into an intelligent and bright young woman. She is resourceful, kind, trustworthy, dependable, and most of all considerate of other people. She possesses strong moral and ethical values, and has a positive attitude towards her personal growth and work ethics. She is always eager and ready to learn and is able to adapt to change. She has an excellent rapport with people and always expresses a helpful demeanor. Her commitment to her education is commendable and is reflective on her academic achievements.
I have no reservation in recommending Leanne for any position she pursues. She will be a valuable asset to your company.
If you have any questions regarding Leanne, please feel free to contact me at the number below.
Sincerely,
Dora Washington
Processing Officer
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