ALAN SHAW
(H) 951-***-****
***** ********* ******, (C) 951-***-****
Murrieta, CA 92562 ***********@*****.***
Versatile Manager who relates to individuals on all levels, and cultivating the ability to see the bigger picture. Analytical and organized; with ability to identify needs and implement effective solutions. Proven problem solver with 20 years experience in Collections/management, an uncanny ability to motivate staff to excellence and passionately focused on:
• Customer Development • Collection Procedures
• Trust Management • Customer Retention Strategies
• Internal Management • Asset Management
• High-Level Relationship Management • Maximizing Productivity & Profits
PROFESSIONAL EXPERIENCE
Wells Fargo Dealer Services, Riverside, CA 2003-present
Regional Collection Center Manager
• Authored and created consistency macro for working accounts effectively.
• Slashed losses by 205% in the course of 2 years.
• Drove reduction in delinquency by 192% while staying within FDCPA guidelines.
• Cultivated successful positive working environment that fostered team unity.
• Launched quality control program coupled with leadership training program resulting in increased productivity & controlled expenses.
• Nominated for “Leadership Award 2005, 2007 and 2008.
Global Mortgage, Charleston, SC 2002-2003
Sales Broker
• Won Salesman of the month November 2002, January, March, June and July 2003
• Utilized by peers to close tough deals
• Accomplished Senior Loan Officer with proven sales record.
• Engineered policy and procedure manual for growing new corporation.
• Created database to eliminate double invoicing from outside vendors.
SunCom, Charleston, SC 2001-2002
Financial Services Manager (Collection Manager)
• Achieved and maintained less than 2% churn (retention).
• Provide & attain monthly forecast of delinquency & charge off and created plan for expenses containment.
• Developed and managed workflow for Financial Services, Business Collections and Support.
• Managed all outside collection agencies for efficiency, adherence, and audit all remittances.
• Created Key Performance Indicators tracking and reporting for training and troubleshooting.
Charlotte Commercial Group Inc., Charlotte, NC 2000-2002
Collection Manager V.P.
• Slashed turnover from 125% to 18% by creating corporate culture focused on employee satisfaction.
• Drove reduction in delinquency by 68% in 12 months while reducing losses by 74%.
• Trained associates in all facets of the company credit and collection procedures.
• Increased recoveries by 194% in 3 months.
Arcadia Financial, Ltd., Charlotte, NC 1998-2000
Collection Manager
• Won “Best of the Best” contest 1998 and 1999.
• Recognized by employees for leadership: “Your guidance and caring helped us become the #1 team with pride”.
• Reduced losses by 89% and delinquency by 92% and achieved national recognition.
• Assisted in the development of fellow Managers.
QTL Corporation, Salinas, CA 1997-1998
Sales/Marketing Coordinator
• Negotiated sales contracts with clients and vendors.
• Created fundraising catalog to profit low budget school system earning over $400k in the first 12 months.
• Prospected and closed on new clients ranging from $6k to $840k annually.
• Promoted from Customer Service to Purchasing Agent, Vendor Liaison and finally Sales/Marketing Coordinator within 12 months.
American General Finance, Elmira, NY 1993-1997
Branch Sales Manager
• Awarded “Best Operator” 1995 and1996.
• Propelled branch sales up 61% increase in less than 12 months.
• Set records for promotional time frame to Assistant Manager (6 months) and Branch Manager including 60 day Manager Certification Course (11 months).
• Recording breaking sales increase of 78% on all ancillary products.
CAREER ENHANCEMENTS
American General Finance
Comprehensive Management Training Program
Economics for Bankers Principles in Banking, Consumer Lending for Bankers Retention Strategies that Work, Art of Winning Presentations, Management Fundamentals, Leadership in Diverse Environments, Dealing with Conflict and Motivating People.
Numerous Seminars and Workshops including sales, negotiation, interviewing, motivation, supervision, and strategic planning.
Experience with various software applications (Windows, MS Word, Excel, PowerPoint, etc.).