Customer Service Sales Representative

VANEET HANDA

#***-**** ***** *** ****,

North York, Ontario M2J 4X8

647-***-****, *****.******@*****.***

PROFESSIONAL PROFILE

Attentive to detail and possesses ability to contribute highest quality of output individually and as a team player and can interface with professionals on all levels. Persuasive and concise communicator having verifiable track record in presenting complex technical information in a lucid manner to senior management.

WORK EXPERIENCE

Dec 2008 – Jan 2011

R.K. Enterprises USA Inc – New Jersey, USA

Purchase and Sales Representative

Pursued business expansion opportunities through relationship building with different scrap yards for procurement and new clientele in the industry for scrap exports

Led negotiations on scrap metal freight charges with shipping lines and trucking companies

Devised a risk-mitigated purchasing strategy for domestic and international scrap traders

Provided logistic services for scrap metal transportation with quality inspection and timely delivery

Reconciled account receivables with the client

Checked and verified scrap metal purchasing and shipping reports and accounting entries of source documents such as invoice, voucher, debit and credit notes

Nov 2006 – Aug 2008

Mahindra Auto Service - Toronto, Canada

Apprenticeship/Customer Service

Assisted customers in selecting the right automotive product and service offerings

Placed and managed cash receivables on work orders from customers

Examined, testes and repaired the parts and systems on cars and light trucks

Tested repaired items against manufacturers' standards, as well as performing preventative maintenance such as wheel alignments, tire change, oil changes and tune-ups.

Advised customers on the work performed, general vehicle conditions and future repair requirements

July 2002 – Oct 2006

Wal-Mart – Ontario, Canada

Customer Service/Technician

Achieved weekly and monthly sales targets

Assisted customers in selecting the right automotive product and service offerings

Placed and managed cash receivables on work orders from customers

Placed and stocked automotive products as a support service to the department manager

Worked and trained new technicians in auto repair, auto maintenance and product recommendations

Contributed efforts towards work scheduling for automotive associates

Oct 2000 – July 2003

SURE PRINT & COPY CENTRE – Ontario, Canada

Store Assistant/Customer Service

Assisting Customers in Printing and choosing the right product according to their need.

Maintained monthly accounts receivables

Managed inventory by placing order to different suppliers and stocking shelf

Performed teller duties by cashing out the customers.

Printing, Binding, Lamination, Faxing, Designing Business cards, Making Posters, etc are duties performed on daily basis.

Dealt with the courier services like Fedex and UPS on daily basis.

EDUCATION

Graduated in March 2006

Business Administration –(Management Specialization Diploma) - Seneca College

Courses taken: Operations Management, Management Supervision, E-Commerce, Business Ethics and Values, Planning a New Business Venture, Financial Accounting, Statistics and Marketing.

Graduated OAC

Bayview Secondary School, Richmond Hill, Ontario

SKILLS AND ABILITIES

Excellent customer service skills

Excellent team player

Excellent problem resolution skills

Self motivated and a self starter

COMPUTER SKILLS

Microsoft Word, Excel, PowerPoint & Access, Lotus Notes, Macromedia, Adobe PageMaker, Adobe Photoshop, Computer Hardware Experience

LANGUAGES

English, Hindi, Punjabi, Urdu

REFERENCES AVAILABLE ON REQUEST

Contact this candidate