MBA_finance

Sushmita Sen

Phone: 966-***-****/991-***-****

E-mail: *************@*****.**.** A/175 Vrajdham Soc.

Nr.Jambua jakat naka Makarpura Rd. Baroda Pin-390013

OBJECTIVE

"I would like a job where I can obtain a challenging and responsible position to prove myself best through my knowledge and experience and utilize my management skills and continuous learning attitude to achieving organizations goals.

PROFESSIONAL PROFILE

A gifted Investor relations officer with around 3yrs experience in Operations Dept. which involves supporting, advising, guiding to the general public, receiving Queries , addressing customer complaints, preparing and maintaining financial transaction records within the operations Department, and performing other duties as required.

SUMMARY OF SKILLS

Managerial Skills:

• Excellent in Customer Relationship Management.

• Hardworking and Sincere with good communication skills and an ability to deliver good service.

• Quick grasping power, Co-operative & easily mixing person.

• Experience of handling Customer Service / Investor service.

• Awareness of best practices in the industry.

• Good co-ordination and intra-personal relations for an effective management.

• Good operational knowledge in Banks/Mutual Fund.

• 2Yrs and 9 months relevant experience of Operations in Service Industry.

• Strong documentation and reporting skills

• Excellent interpersonal, collaboration, and problem solving skills

• Good knowledge of Computer Applications.

Technical Skills:

• Expert in implementing/integrating Microsoft products).

• Computer Applications ( Word / Excel / Power point).

• Internet Surfing, Tally7.2, Ace.

English Language Skills:

• IELTS Overall Score - 7.0

Listening Score – 7.5

Reading Score – 7.0

Speaking Score – 6.5

Writing Score – 6.0

EDUCATION

o M.B.A/PGDM (2006–08) from “Institute of charted financial analysts of India” (ICFAI Business School), Vadodara (Gujarat).

o “Diploma Certificate in Industrial Computer Accountant” from “Institute of Computer Accountant” (Gujarat).

o “Association of Mutual fund in India “AMFI passed with 69.5% in 2008 (Gujarat).

o Bachelor of commerce June 2006, Maharaja Sayajirao University, with 54% Accountancy, Gujarat.

o HSC march 2003, K.V Makarpura School, All India Higher Secondary School Examination, 69 %, Gujarat. [Distinction in English, Business studies and Hindi.]

o SSC march 2001, K.V Makarpura School, All India Secondary School Examination, 62%, Gujarat.

PROFESSIONAL EXPERIENCE

“Investor Relations Officer” (2009 – Present)

JM FINANCIAL MUTUAL FUND”

Operations Management Duties:

Responsible for reporting all Liquid transactions and sending all the daily transactions reports to our H.O- R&T operations Team.

Supervise the clerical staff at branch level.

Responsible for smooth processing of day to day cluster operations.

Providing effective and quality customer service and Handling Investor grievances regards to our mutual fund product.

Propose as well as providing feedback required for necessary improvement to operations methods and services.

Responsible for Customer Service via CRM & MIS pertaining to R & T Operations of entire cluster.

Supervising & Handling KYC & KYD procedures for Cluster.

Scrutinizing and physical verification on acceptance of application forms.

Responsible for Return management.

Monitoring of R & T activities at Branch Level.

Maintain statutory compliance as per SEBI as well as local statutory requirements.

Auditing and generating the reports pertaining to branch processes.

Analyzing and evaluating the areas of improvement in Customer service on quarterly basis.

Sales Support Duties:

Coordinate with other support units such as Finance, Admin and IT for entire cluster.

Advising distributors & channel partners on advertising or sales promotions strategies of our mutual funds products.

Implement advertising campaigns appropriate for print media with prior approval of Head –office.

Co-ordination with Sales team for Investor details required by R& T operations.

Providing training and guidance to sales team & Customer service executives and Distributors for any changes and new addendums related to the process and Funds.

Planning & supervising the Advertising & promotional activities at cluster level.

Attending to requests from Sales Staff with regard to MIS on Brokerage/ Transactions etc.

Administration & Misc Activities

In warding of all incoming transactions/letters/documents from investors/brokers/Registrar/HO/Other Branches.

Outwarding of Statement of accounts/letters/documents/ODs/Forms to investors/brokers/Karvy/HO/Other Branches

Co-coordinating with senior accountants for acceptance of Petty cash and Branch related activities.

Recording SIP applications in Computerized Inward Sheet in Excel Sheet and handing over to Local Karvy (Registrar) for onward processing.

Handling walk in investors and brokers regarding queries and transactions.

Recording Non-Commercial transactions in Excel Sheet and handing over to local Karvy representative against his signatures and name with date

Other Administrative and Misc Activities:

Handling of various other administration related activities:

Handling of Petty Cash Account.

Making Payments and Reimbursement to clerical office staff.

Marinating current account for Petty cash and recording of all expenses.

Forwarding all relevant vouchers while seeking replenishment of Imprest Account.

Sending prior information to AMC Accounts through email about the documents under dispatch to them.

Maintenance of Attendance Registers/Leave Records.

Boarding, Lodging & Travel Arrangements for visiting officials.

Planning & Arranging the Co-ordination of distributor and investors meet.

Banking of Cheques

Banking of Cheques in High Value Clearing /Normal MICR clearing in specified Bank Accounts based on the amount of cheque & location of branch falling within or outside the High value zone

Scanning of Cheques and acknowledged copy Pay-in-slips & forwarding the same with a forwarding mail to Banking Dept. on daily basis and Karvy on weekly basis with inward-sheet for records, verification, and information for withdrawal.

Distributor Services:

Empanelment of brokers and forwarding documents to registrar.

Receiving , checking and dispatch of Brokerage Cheques received from Registrar

Attending to queries/complaints regarding brokerage and taking up the matter with HO/Registrar.

Attending the requests from Distributors for providing information/data.

Worked as a “Customer Service Administrator” (2008 – 2009)

Deutsche Asset Mgt. Pvt Ltd.

Greet public in person and over the telephone.

Dealing with Financial and Non-Financial Transactions.

Responsibility of effective distributor as well as investor complaint resolution, by ensuring their feedback actively.

Taking care of empanelment of brokers & Distributors & maintain data-base for the same.

Calling up distributors and informing them regarding, various products – product selling.

Answer questions regarding status of various accounts and attend to problems or complaints from customers in person, on the telephone or by written correspondence.

Explain policies, regulations and load structures.

Receive and process applications and payments for services, licenses, permits and fees.

Make change and issue receipts.

Open and close purchase applications.

Process rejection, returned checks and refunds.

Counting & verifying the transactions received & sorting out the financial & non-financial transactions.

Calculate, balance, and reconcile cash drawers, cash receipt records, spreadsheets and other records.

Research and resolve account and billing problems.

Set up and maintain various files, records and registers.

Complete a variety of forms and prepare account summaries and reports.

File forms and records.

Operate a variety of standard office machines.

Open, date-stamp as well as time stamp and process incoming transactions.

Prepare correspondence and perform various other administrative duties for the Finance and accounts Department.

Management Trainee (During MBA Programme)– (2007)

Uti Securities Formly known as Standard Chartered Wealth Managers.

Implemented PM tools: MS EPM integrated with Windows SharePoint Services to have centralized collaboration and documentation website for each project.

Prepared & Managed Thesis & projects simultaneously.

The main job profile is checking and processing of documents to the central operations. Documents mainly related to shares accounts & mutual funds.

Auditing and generating reports on Return mails.

Customer interaction for purchasing and selling of shares and other queries related to their Demat accounts.

Handling all queries of customers related to different accounts.

Maintaining and sending all kinds of MIS, Reports to the central team.

Handling New TA and Existing TA maintenance.

Given presentations & training to clients.

And I have handled the customer service part of the existing and new sourced customer and meet client satisfaction targets and client retention by maintaining desired service levels.

Maintaining all kinds of MIS and records of business sourced on monthly basis.

Verification and Correction of their documents.

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