Latavia Blanks **** Harvest Moon Cove Memphis, TN, 38141 Home: 901-***-**** Cell: 901-***-**** o17s91@r.postjobfree.com Career Snapshot Seven years of commended performance in key customer service, Management, Front End Supervision, Retail, and support roles. Expert in customer care/communications, problem solving, complaint handling, relationship building and user training and support. MS Office “power-user” with additional proficiencies in assorted databases. Computer Skills Word, Excel, PowerPoint, Access, Outlook, ACT!, SQL Mission Statement Strive to exceed customer/ employer expectations by delivering second-to-none service. Maintain customer centricity in all initiatives and interactions, always putting the customer first. Customer Service & Support Specialist Offering an award-winning track record of customer care excellence within high-volume environments that include… Call Centers Online Support Customer Service Desks Key Skills Customer Service/Sales Management Troubleshooting/ Problem Solving Sales & Margin Improvement Complaint Handling & Resolution Call Center Operations Technical/User Support Teambuilding & Training Reports & Documentation Professional Experience DISNEY Memphis, TN Customer Service/Sales Specialist, 2011 to 2012 PEMKO Memphis, TN Customer Service/Sales Specialist, 2010 to 2011 AT&T WIRELESS Memphis, TN Customer Service/Team Lead, 2008 to 2010 AARON’S SALES AND LEASE. Memphis, TN GENERAL ELECTRONICS – Memphis, TN LEVENGER- Memphis, Tn PARAMOUNT STAFFING- Memphis, TN Customer Services/Sales Manager, 2007 to 2008 Customer Service/Team Lead, 2006 to 2007 Customer Service/Sales Lead, 2005 to 2006 Warehouse Associate, 2004 to 2005 SQL Mission Statement Strive to exceed customer/ employer expectations by delivering second-to-none service. Maintain customer centricity in all initiatives and interactions, always putting the customer first. Provided telephone, online and face-to-face customer service/support within high-volume call centers (handling an average of 95 calls/internet inquiries daily), busy retail customer service/sales desks and management. Performance Responsibilities “…Promoted to manager position to recruit, train and supervise 6+ customer service reps and cashiers. Foster an environment in which customers enjoy high levels of service and employees are motivated to deliver top performance. Manage front-end operations to ensure friendly and efficient transactions at checkout…” (Aaron’s Sales…2007) “…exemplifies excellent customer service…consistently thinks outside the box and finds creative ways to solve customer problems…Identifies opportunities to increase customer retention and satisfaction through the use of up/cross-selling strategies and excellent communication skills…well organized, with the ability to multitask and prioritize workload…documents in detail all interactions with customers…” (Disney, 2012) “…Promoted to Lead position to train and assist reps with handling the demands of a high-volume customer service desk with ease…exemplary customer service and complaint handling, dedicated and reliable…” (AT&T Wireless 2010) Education MADISON EAST HIGH SCHOOL Madison, WI – Diploma 2006 UNIVERSITY OF MEMPHIS-Memphis, TN-Major: Communication – Still Active