Customer Service Sales
Resume:
Jorge Alberto Mejia Gomez
Newport beach, CA 92663
Email: ********.*****@*****.***
Summary of Qualifications Guest service professional, customer service driven, strong leadership skills, dependable, quick learner, self-starter, very resourceful and adaptable, team player, work effectively in high-pressure environments.
Skills Outlook, Word, Excel, Power Point
Education ITT Technical Institute, San Diego, CA
Computer Technician
2011 – Currently Attending
Orange Coast College, Costa Mesa, CA
Hotel Management
9/2003 – 6/2004
Experience
H&M Retail Stores
1/2007 – 2/2011
Department Manager
Escondido, CA
1/2009 – 2/2011
• In charge of customer service by training staff.
• Managed department and the store.
• Maintained all merchandise and displays for the best sales.
• Money audits, sales audits, opening and closing of store.
Sales Associate
Costa Mesa, CA
1/2007 – 12/2008
• Customer service.
• Cash register, money audits, sales audits.
• Maintained the cleanliness and organization of the store.
The Fairmont Newport Beach Hotel, Newport Beach, CA
2/2003 – 12/2006
Doorman
6/2005 – 12/2006
• Welcomed incoming guests to the hotel, provided superior customer service.
• Monitored incoming/outgoing traffic flow of all guests and visitors.
• Assisted with all VIP guests.
• Responsible for creating weekly schedules for Bell and Valet Staff.
• Managed staffing needs to ensure all positions remained full.
(Continued)
The Fairmont Newport Beach Hotel, Newport Beach, CA
2/2003 – 12/2006
Bellman
6/2005 – 11/2005
• Coordinated the delivery and storage of guest baggage, packages, and mail.
• Ensured guest baggage was delivered to rooms in a timely manner.
• Fulfill and accommodate guest requests and needs.
Lead Valet
11/2003 – 11/2005
• Processed daily reports, including auto incident reports.
• Handled valet accounting and managed cash drawer.
• Audited tickets ensuring accuracy.
• Worked closely with Guest Service Manager on team dynamics.
• Parked and retrieved guest vehicles in a timely manner.
In-Room Dining Attendant
2/2003 – 11/2003
• Responsible for delivering orders in a timely manner.
• Managed back kitchen duties.
• Handled incoming telephone orders and coordinated deliveries.
• Provided excellent customer service to guests.
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