Customer Service Representative

Tiffany L. Crump

**** ******** ****** • Conyers, GA 30012

Telephone: 404-***-****

E-mail: ************@*****.***

(Salary History: 25k - 31k)

SUMMARY

Highly motivated Customer Service Associate with over 7 years of experience in the customer service, call center, order entry, data entry, and clerical & administrative duties. Reputation for effectively communicating status issues and progress of projects both orally and written. Developed excellent relationships with customers, team members, and management. Known for remaining calm in high stress situations. Works very well with others and also independently. Key skills include:

MS Word/Office/Lotus

Follow- up

High - volume Processing

Team Building

Problem Solving

Quality Assurance

Multi - Tasking

Inbound Sales

Strong Communication

Issue Tracking & Resolution

Data Entry

Processing Report Generation

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PROFESSIONAL EXPERIENCE

State Farm - Duluth, GA April, 2009 – September, 2009

Catastrophe Claim’s Representative (six month Temporary Assignment)

 Received calls from Policy Holders who filed Fire & Auto Catastrophe claims.

 Setup appointments for Adjusters to inspect damage to homes and vehicles that suffered catastrophe loss.

 Made outbound calls to Policy Holders to obtain any additional information needed regarding their claim.

 Processed reports daily for Adjusters to view for their next Fire or Auto inspection

Warranty Corporation of America, Norcross, GA July, 2007- February, 2009

Program Specialist

 Answered high volume of inbound calls for customers who purchase Extended Service Warranties from Target stores and via the website.

 Registered new purchase plans, file claims and initiate work orders for items that no longer operate under Target’s policy, terms & conditions.

 Made follow up calls and responded to emails and faxes regarding customers and servicers, for the status of claims, escalations, service calls, and work orders.

 Educated customers on Terms & Conditions for the Extended Warranty Policies, while up selling warranties & demonstrating customer loyalty

 Liaison between Customers, Servicers, Target store employees and Manufacturer’s.

Metrotecs - Stone Mountain, GA October, 2005 – July, 2007

Office Assistant / Customer Account Associate

 Answered incoming calls regarding billing inquires, website design, network support, hosting, and multi media presentation of services.

 Greeted visitors, scheduled appointments for clients in need of technical support, & assisted prospects seeking IT services.

 Preformed general office duties including, data entry, filing, mail distribution, faxing, photo copying, generated invoices, made weekly bank deposits, ordered office supplies, updated client records and returned client’s calls.

 Maintained a clean and very professional work atmosphere at all times.

Safe Guard Products Int’l, Atlanta, GA May, 2002 – August, 2005

Claim’s Processor

 Processed automobile claims for customers whom vehicles were deemed as a total loss by both their primary insurance company, and GAP insurance.

 Calculated total loss settlements using information provided by lenders, insurance companies and auto dealerships.

 Verified deductable amounts, comprehensive coverage, accident reports and appraisals.

 Provided essential customer service by assisting lenders, dealerships, customers and insurance agents; regarding refund checks, status of pending claims, closed files, denials, records, compliances and requirements pertaining to the company’s legal contracts.

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EDUCATION /SPECIAL TRAINING

Rhode Island College - Providence, RI (September 1995 - May 1997) Arts Candidate

Georgia Perimeter College - Clarkston, GA (January 2002 – May 2002) Communications Candidate

Completed Customer Service Training Seminars

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