Customer Service High School

Shaina M. Newton

*** ********* *****

Henrico,VA 23075

804-***-****

*.**********@*****.***

Objective: To work in a fast paced environment where I can show my customer service and collection skills, and to work to the best of my ability and knowledge where I can move up and grow within the company. I have ongoing success by building morale, and self confidence.My experience has taught me how to meet and exceed each customer's expectations with service that sells! I have assisted all types of customers in all types of settings.

Education

School: Highland Springs High School 09/2002-06/2006

Degree: Diploma

Experience

Liquidate Associate

Capital One; Chester,Va. 02/2008-01/2010

-Collect on late stage accounts 120 -180 days past due

-Fully liquidate accounts with Balance In Full payoffs and Settlement arrangements

-A top collector for my stream of work

-Learned how to evolve in an ever changing environment

-Assist Customers by stopping charge off and possible legal action

-Take Inbound Calls Assisting Customers

-Acknowledging and Understanding customers situations

-Learn to Empathize with customer and help find a resolution

-Maintained a top collector while in the department

-Assist customers and Debt Management companies with proposal agreements

-Use different tools based on the customers hot-buttons to come to an agreement

1st Party Collector

Allied International Credit;Glen Allen, Va. 06/2007-12/2007

- Collect on early stage accounts 1-90 days past due

- Make outbound calls on a predictive dialer

- Average 10 to 15 payments daily

- Take inbound calls from customers that were having problems with their credit card

- Assist delinquent cardholders on making electronic payments by phone

- Processed debit cards, credit cards, and check by phone payment

- Help Plan Weekly team meetings

- Assisted with coordinating monthly pep rallies

- Top Performer for urgent payments in collection department

PC SKILLS

-Microsoft Word

-Excel

-Power Point

-Outlook

-Various collections systems

REFERENCES

Available upon request.

Contact this candidate