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Administrative Assistant Position

September 13, 2008

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Tiffany Swartz

Charlotte, Michigan ***** • *******.******@*****.***

OBJECTIVE: To acquire an Administrative Assistant Position


**/**** – 06/2008 SECRETARY ~ Career Quest, East Lansing, MI

Duties: Using MS Word to compose correspondences, reports and development of applications and forms, scheduling meetings and conferences, taking minutes at meetings, proofreading/editing documents, and general office duties.

06/2007 – 02/2008 PATIENT SERVICES COORDINATOR ~ IT Works, Inc., Southfield, MI

Duties: Used MS Word to compose correspondences and reports, coordinated integrated disciplines of therapies for patient care, reported directly to owner of company, used Outlook, Word, Excel and Access on a daily basis.

04/2005 – 11/2006 MEDICAL ASSISTANT ~ Dr. Susan Courtnage, Eaton Rapids, MI

Duties: Used MS Word for preparation of progress notes, used scheduling program to electronically schedule patients for follow up visits, collected copayments, obtained prior authorizations from insurance companies, multi-line telephone, and general office duties.

08/2003 – 10/2004 CNA ~ Worth Home Care, Lansing, MI

Duties: Provided in-home care to patients, documentation of daily progress.

DONOR ROOM TECHNICIAN ~ Lee Memorial Hospital, Ft. Myers, FL

Duties: Used “Hema-Care” database for patient demographics and histories, used multi-line telephone, provided exceptional donor care both prior to and following donations, and called patients to remind them it was time to donate again. 05/2002 – 02/2003

BIOMEDICAL TECHNICIAN ~ Nabi Biopharmaceuticals, Ft. Myers, FL

Duties: Used database for patient demographics and health records. 10/2001 – 05/2002


PC Specialist ~ Career Quest Learning Center East Lansing, Michigan

Business Administration ~ American Intercontinental University Online

Massage Therapy Certified ~ Blue Heron Academy of Healing Arts Lansing, MI

Technical Writing & Nursing Prerequisite classes ~ LCC, Lansing, MI

Nursing Assistant class ~ Eaton County Medical Care Facility Charlotte, MI


Proficient in MS Office Suite, Outlook, Lotus, Adobe & Page Maker

Word processing for reports, correspondence and development of applications and forms

Typing speed of 50 words per minute

Arranging meetings and conferences with Outlook

Answering multi-line telephone

Proofreading/editing documents

Preparing, launching and collecting data with Zoomerang

Taking minutes at meetings

General office duties

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