Environmental Services Management

Alex Walker

** ****** ****, ***** *****, NJ *****, 609-***-****, ***********@***.***

Career Focus

Director of Environmental and Support Services with more than 20 years of experience. Strong ability to work within teams and multi-task projects under strict deadlines.

Summary of Skills

Budget development Procedure and process review and development

Quality Assurance Cold Calling & Sales

Client relations Recruiting

Project Management Employee training, development & motivation

Negotiation skills Conflict resolution (union & non-union)

Complex problem solving skills Solid experience managing cross-functional teams

FEMA ICS 100, 200, 700, MS Office, Outlook, Word, Excel

FEMA IS 00546, 00547, 00548 GSA Government Contracting Certification

Accomplishments

Account Management

• Managed over 20 accounts for Jessiah Enterprize.

• Successfully grew customer base by 45%.

• Increased annual gross profits by 50%.

Process Improvement

• Achieved revenue objective by implementing cost-cutting measures.

• Increased departmental profits by 65% (Consultant).

Staff Training

• Trained and developed a team of 30 staff members for Emergency Management Ready Status.

• Designed and implemented company training program to ensure consistency of service.

Professional Experience

Self-employed Consultant, Mount Holly, NJ August 2010 – Current

Director of Operations

Provided operational support for hospital, long term nursing home/rehabilitation center and commercial cleaning accounts.(Virtua Memorial Hospital, Oakwood Rehabilitation Ctr)

• Communicated with customers, employees and other individuals to answer questions and explain information.

• Complied with federal, state and company policies, procedures and regulations. (HCAHPS, OSHA, JCAHO, Department of Health).

• Managed budgets & matched purchase orders with invoices and recorded the necessary information.

• Assigned tasks to associates, staffed projects, tracked progress and updated managers and client as necessary.

• Created solutions in the areas of inventory, distribution and product upgrades that led to system improvements and streamlined processes.

Children’s Hospital of Philadelphia, Philadelphia, PA January 2009-August 2010

Assistant Operations Manager (Environmental Services)

Provided operational support for high-volume hospital.

• Maintained departmental policy & procedures through QA reports and inspections.

• Complied with federal, state and company policies, procedures and regulations.

• Staff evaluations, training, mentoring and motivation.

• Union negotiations and grievances.

• Project management.

• Communicated with department heads, employees and other individuals to answer questions and explain information.

Jessiah Enterprize, Mount Laurel, NJ 1996-2001 & 2003-January 2009

Director of Operations

Led multi-site operations for a janitorial company.

• Maximized profitability through superior customer service and prompt communication and client follow-up.

• Managed revenue and expenses to reflect budget constraints.

• Prepared budgets and forecast reports.

• Cold calling and customer referrals to increase customer base.

• Conducted annual staff performance reviews.

Laro at Merck Medco, Willingboro, NJ 2001-2003

Site Director

Managed environmental service and maintenance operations at Merck Medco pharmaceutical facility.

• Project management.

• Managed 4 shifts of employees within a 300,000 square foot facility.

• Recruited, trained and disciplined employees.

• Conducted weekly quality assurance inspections.

Education

Thomas Edison State College, Trenton, NJ BA Business Administration Current

Rutgers University, Camden, NJ LEAN/Six Sigma Current

Emergency Management Institute, FEMA Certifications 2009

Department of Homeland Security

Rutgers University, Camden, NJ Certificate of Training in 1996

Small Business Administration

A.T.&T. Istel, Redditch, England Professional Marketing 1996

Internship

University of the Arts, Philadelphia, PA Music Diploma 1992

Keywords

Account Management, Project Management, Budget Management, Client Relations, Cold Calling, Staff Development and Mentoring, Computer Proficient

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