Administrative Assistant
Resume:
Shawn J. Travis
**** ***** ***. ***. *** Alexandria, VA 22304
*********@*****.***
Profile
Librarian with solid academic background in diverse fields of study along with a proven history of managerial experience including the training of new employees. Successful in working with people of diverse backgrounds and in delivering exceptional customer service. Recent experience with maintaining and entering circulation records for an academic library with approximately 175,000 volumes.
• Proven track record of excellence in customer service.
• Experience in an office environment.
• Proven track record of training new employees.
• Proven ability to learn new tasks quickly.
Education
Master of Library and Information Science 2006
Kent State University
Master of Theological Studies 2004
Wesley Theological Seminary
Bachelor of History and Political Science (dual degree) 2000
The University of Toledo
Career History
Wesley Theological Seminary, 2006- 2007
Washington, DC
Circulation Librarian
• Created and maintained all circulation records for the library.
• Hired, trained, and supervised a staff of seven student workers.
• Managed all borrowing transactions in OCLC ILL as well as lending transactions when Head of Public Services was not available.
• Served as back-up Reference Librarian as needed.
• Utilized OCLC, EBSCO-Online, Web Voyager, and other databases as needed.
• Proven track record of customer service as well as working with diverse patron groups.
United Christian Ministries, 2005- 2006
Kent, Ohio
Intern for Ecumenical and Interfaith Affairs
• Created programming for the larger campus ministry involving other student religious groups.
• Managed planning and budgeting issues as a member of the board.
Interfaith Conference of Metropolitan Washington 2005
Washington, DC
Library Intern
• Created the first library in the history of the organization.
• Catalogued over 1500 volumes.
• Scheduled and purchased materials to support this collection.
• Achieved all this while working within a strictly limited budget.
• Coordinated the work of volunteers as needed.
Wesley Theological Seminary, 2001- 2004
Washington, DC
Student Circulation Worker
• Responsible for all routine circulation functions and assisted patrons with routine questions.
• Shelved all materials in Dewey Decimal System.
• Conducted shelf-reading and other tasks as assigned by Circulation Librarian.
BP Oil, 1992- 2002
Toledo, Ohio
Progressed from Customer Service Representative to Assistant Manager
• Selected by management to train all new hires.
• Maintained cash-flow and inventory control in computer system.
• Appointed to periodically manage location in absence of manager.
• Managed customer disputes and vendor relations.
• Learned two different proprietary accounting systems.
Computer Proficiencies
• MS Word.
• MS Excel.
• MS Publisher.
• Web Voyager ILS.
• ResourceMate Cataloguing System.
• OCLC ILL and WorldCat Database.
• EBSCO Online and EBSCOHost Databases.
• SPSS Software Package.
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