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Customer Service Sales

Location:
Irvine, CA, 92618
Posted:
August 21, 2012

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Resume:

PROFESSIONAL PROFILE

Straightforward management style resulting in high levels of team productivity and cost efficiency. Excellent knowledge of international markets; good interpersonal and communication skills; bi-lingual (English and German).

Broad-based experience; held P & L responsibility; reorganized companies; achieved effective turnarounds. Well organized and productive in high pressure situations. Exceptional record of restructuring ineffective processes, achieving cost containment and improving the bottom line results.

Expertise includes team building, contract negotiations, communication, problem solving, organizing and providing customer support in fast-paced environments. Brings harmony to situations; works well with people at all levels and diverse backgrounds. Demonstrated ability to successfully multi-task; optimistic and persistent.

SUMMARY OF QUALIFICATIONS

Twenty years of experience in all phases of international operations including contract manufacturing, Supply Chain, all phases of procurement, components management, 3rd Party logistics and Reverse Logistics, Distribution Warehousing (DC’s), order fulfillment and customer service.

Personal philosophy for success is to not spend exorbitant time on planning but instead focus on quick implementation, install measurements for high quality, speed and cost and consistently readjust the process and workflow. Thrive on difficult projects that require diverse skills. Bring experience from different countries in Europe; lived in Taiwan for 2 years.

Experience/expertise in the implementation of Lean Manufacturing – Lean Organization – Lean Enterprise methods. Familiar with Continuous Improvement (Kaizan) and the concept of Continuous Transformation.

Areas of expertise include:

MFG/OPERATIONS DISTRIBUTION MARKETING OTHER

Production Materials Handling Product Management Branch Openings

Materials Management 3PL Warehousing Brand Management Project Management

Purchasing Transportation Business Development Information Systems

Inventory Control Shipping/Receiving New Product Introduction Restructuring

Production Planning Order Processing Product Development Budgets/Forecasts

Contract Manufacturing Distribution Operations Packaging International/Bi-lingual

EDUCATION

Master’s Degree in Aeronautical Engineering, HTBLVA Wien I, Vienna, Austria.

EXPERIENCE/ACCOMPLISHMENTS

Compix Media, Inc (www.compix.tv), Irvine, CA October 2011 – July 2012

DIRECTOR OF OPERATIONS & FINANCE

Managed 5 employees; responsible for daily operations and accounting

• Reorganized and improved efficiency in Production and Cashflow Management

• 100% on time delivery, reduced lead times from 3 weeks to 1 week

• Inventory reduced by 40% with accuracy of 99.99%

• Less than 1% overdue A/R collection

Platescan, LLC License Plate Recognition Technology, Newport Beach,CA April 2008 – September 2011

Consulting Contract to help Senior Management in all areas of Operations and Hardware R&D at its Headquarter, including entire Project Management of sophisticated Hardware & Software Installations with Government & Military Agencies.

Siliconsystems, Inc (www.siliconsystems.com), Aliso Viejo, CA March 2007 – February 2008

INVENTORY CONTROL & PRODUCTION MANAGER

Managed up to 10 employees; responsible for Production (Final Assembly, Programming, Industrial Temperature Testing), Inventory and warehouse management, Shipping/Receiving. Results:

Matthias Jezek, continued,

• Reorganized and improved efficiency in Production and Shipping to keep up with the growing demand.

(75% increase of units shipped in 2007)

• No increase in Head count, despite the growth of the Business

• Inventory accuracy of 99.9%

SMC Networks, Inc., Irvine, CA (www.smc.com) March 2005 – July 2006

Manufacturer/Distributor of Computer Networking Hardware; affiliate of Accton Technology (see below)

DIRECTOR OF OPERATIONS

Managed 12 employees; responsible for US Operations Headquarters (order fulfillment, inventory and warehouse management, customer service and service/repair center). Tasked to reorganize and improve USA Operations. Established Cross Training within the Team. Implemented new procedures (Operations Handbook) with expected turnaround times; increased efficiency by more automation and employee training (Multi Tasking workshops). Focused on managing backlogs; automated order processing to increase Customer Satisfaction; achieved improved utilization of 3PL (3rd Party Logistics); streamlined Reverse Logistics. Results:

• Reduced overhead, but still increased the support level for internal and external demands from Sales/Marketing/Finance.

• Support provided resulted in more profitable and customized solutions to high profile customers.

Spectrum Motorsports, Irvine, CA June 2003 – February 2005

Dealership for Aprilia, Ducati, Honda & Polaris with Parts, Service and Accessory Departments

DIRECTOR OF OPERATIONS

Managed 9 employees; responsible for Purchasing/Inventory Management, Product Portfolio, Parts-Accessory Sales, Internet Sales and Information Systems. Streamlined Product Selection in Street and Off-Road Department. Created a Buying Guide based on MIN-MAX and average forecast. Designed Monthly Sales and Inventory Reports. Reduced Inventory by improving lead times. Served as main contact to Suppliers; negotiated Consignment Inventories and payment terms. Results:

• Increased inventory accuracy to 98% by implementing product receiving procedures and cycle counts

• Parts sales increased by more than 50%

• Reduced inventory by 30%

• Significantly increased customer traffic.

SMC Networks, Inc., Irvine, CA (www.smc.com) February 2000 – September 2002

Manufacturer/Distributor of Computer Networking Hardware; affiliate of Accton Technology (see below)

DIRECTOR OF OPERATIONS…SUPPLY CHAIN MANAGEMENT

Managed 16 employees; responsible for US Operations Headquarters with oversight for supply chain, inventory and warehouse management, customer service and service center.

Tasked to reorganize and improve USA Supply Chain (inventory turnaround was 60 days, same day order fulfillment was below 50% and there was poor communication to Sales/Marketing). Established “easy to read” reports for Sales/Marketing; attended weekly sales meetings; implemented reports to measure lead time/order fulfillment rate on the Top 40 Products. Results:

• Reduced inventory turnaround to less than 30Days

• Negotiated new contracts with Suppliers

• Improved to 80% accuracy sales forecast versus actual shipment.

• Decreased transportation cost by more than $100,000/month.

Accton Technology (www.accton.com.tw) January 1997 – January 2000

Manufacturing; Computer Networking Hardware

BUSINESS DEVELOPMENT MANAGER -- Accton Taiwan (Jan. 1997 – Jan. 2000)

Reported directly to the President. Responsible for enhancing operations throughout the global offices in Europe and the USA. Created a headquarters office in Spain for the three European Sales/Marketing offices; localized procedures to adhere to European regulatory processes. Results:

• Achieved a lean centralized organization for Finances and Logistics with a more localized sales/marketing structure. (Accton technology later duplicated this model in the ASIAN headquarters.)

Responsible for Taiwan-based business development activity; lived in the area (local resident). Promoted/transferred to USA corporate offices after only eight months in recognition of accomplishments.

Certificates: ESD Basics by DESCO, CPR Training; ISO 9000 principles

Licenses: Professional Motorcycle Road Racing and Instructor for road racing, Race Team Owner

REFERENCES & LETTER OF RECOMMENDATION UPON REQUEST



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