Tiffany Resume

TIFFANY J. MATTOX

**-** ****** ***, *** fl Newark, NJ 07108

862-***-**** *************@*****.***

Summary Of Skills

With More Than 5 Years of Customer Service Experience, I Am A Professional Who Demonstrates Strong Communication Skills And The Ability To Establish Rapport With Clients. A Self-Motivated Innovator With Record Of Success In Problem Resolution And Trouble Shooting. Leads By Example And Establishes A Clean, Neat, Professional Environment Based On Respect. Technical Proficiency In Windows 2000, outlook, Excel, Lotus Notes, Data Entry, Numeric and Alpha, Good Verbal and Writing Skills.

School:

Star Academy (Dental Asst.)

9/2010 to 6/2011

East Orange Campus High

2001 to 2004 Diploma

Work Experience:

Coach USA/Megabus Elizabeth, NJ

Customer Service 05/08 to 08/10

Answering participant questions, as well as questions to obtain full understanding of the information that's being requested of me.

Document all calls with regards to customers inquiries, accurately using call tracking systems.

Monitor call tracking for administrative team so call returns are done in a timely fashion.

Follow up with customers within a 24hr period in regards to the initial phone call.

Even if its just to touch base and let the customer know, that there inquiry is still being researched.

Respond to emails inquiries/complaints daily.

Provide quality customer service on every call.

AmeriDerm LABORATORIES LTD. Paterson, NJ

ADMINISTRATIVE ASSISTANT/DATA ENTRY REP.

06/03 to 11/07

Processed orders, reviewed and answered correspondence.

Kept track of all invoicing and payments made by customers utilizing the Peach Tree System.

In charge of handling shipments and figuring all freight cost and weight for bill of ladings and UPS lables.

Verified details of business transaction recorded on sales slips, invoices, receipts, check stubs, and computer print outs to be entered in the system daily.

Responsible for ordering all supplies for entire office.

References:

Barbara Guzman, Elizabeth NJ, 908-***-**** ext 231

Ivy culver, Roswell GA, 862-***-****

Stephanie Torres, Patterson NJ, 973-***-****

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