Customer Service Sales

Mike Ereikat

*** ******** *****, *** *****, CA **066

Cell: 650-***-**** Home: 650-***-**** FX: 650-***-****

********@*****.***, LinkedIn.com

Objective:

To obtain a challenging and rewarding position with a market leader that utilizes my experience in medical sales of retail services. Cold Calling, Sales Management, Account Management, and Business Development

Profile

• Competent, highly motivated and result – oriented sales, marketing and management professional with 18 years of experience and proven track record of developing and sustaining profitable sales operations in competitive and rapidly changing markets.

• Excellent sales, negotiation, communication, presentation, interpersonal and customer relation skills. Quickly establishes rapport, builds credibility and initiates long- lasting, profitable customer relationships.

• Skilled manager, problem-solver and decision- marker with exceptional administrative and organizational abilities.

Education: Bachelor of Arts, International Relations. San Francisco State University 1990.

Professional Experience

Medcare Medical District Manager Jan 2004 – March 2012

Devises and executes innovative sales and marketing strategies to successfully market a broad range of medical products ( respiratory care, rehabilitation, medical supplies, etc.) to physicians, hospitals, acute care, nursing homes, managed care, and HMO’s. Implements new business development plans, account management and customer service programs to support study growth, maximize individual account revenue and maintain high customer retention. Recruit / trains and provides ongoing leadership and direction to 6 sales representatives and 6 support branches.

• Instituted a total quality approach in conjunction with strategic sales, marketing and customer service programs to quickly build a new account and reactive previously lost customers. Significantly increased region revenues by 125%.

• Grow annual sales to $2.4 Million dollars in 2 years.

• Provided excellent customer service.

Lincare Medical Sales Manager Nov 1998 - Jan 2004

Marketed durable medical equipment and respiratory services to hospitals, doctors, nursing homes, acute care, and other healthcare providers. Hired, trained and developed a professional sales team. Maintained P&L and sales plans execution while achieving bottom-line objective.

• Customer-driven approaches to sales, resulting in increased repeat business.

• Received outstanding performance review for outstanding work.

• Customer-driven approaches, resulting in increase in repeat business.

• Increased branch sales by 45%.

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Lincare Medical Sales/Branch manager Nov 1995 - Nov 1998

• Organized assigned territories, resulting in better customer service.

• Built and maintained a solid sales force of dedicated and enthusiastic staff.

• Ranked number 2 branches in Northern Ca.

Colonial Foods District Manager Jun 1988 - Nov 1995

Directed, managed, and monitored the daily operations of 8 retail/food outlets.

• Increased area sales by 75% over a two-year period.

• Supervised 25 employees including store managers and sales staff.

• Set the expectation, standards and example for customer service excellence.

Professional Development and Community Involvement.

Completed QP sales and management training,

RotoCare – a non-profit providing care to uninsured people.

Member of Healthway – a non-profit providing insurance to needy children.

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