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Manager Training

New York, NY, 10016
August 31, 2012

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Technical Consultant ( Technical Trainer ( Computer Specialist

Young professional, solid analyst and technician with familiarity in many

phases of project development; from project management/leadership &

management, training, application facilitation, support; trained in Windows

and Mac based systems with a strong focus in training and development.

Areas of expertise previously involved various levels of management and

consulting including software implementation, instructing, coaching, and

communication, providing support for clients and individuals of all

cultures throughout the nation.

Relevant Experience

Hachette Book Group USA - Book Publishing Company May, 2008 - November 2010


Desktop Support Engineer - Project Coordination / End-User Support &


-Managed various projects for this company as needed. Assisted with and

maintained course materials.

-Provided technical assistance, coaching and answered questions for clients

remotely, and on-site during go-live phases as needed.

-Mapped drives and added FTP connectivity services such as Cyberduck for

new users.

-Trained End users in company specialized and proprietary technical

software in a conference room setting; Photoshop, iManage, Citrix, Lotus

Notes, Microsoft Office 2010, Adobe Acrobat, specialized devices.

(Blackberry, iPhone, printers, peripherals)

-Installed data connectivity software (Oracle, MS SQL, Sybase, DB2) and

administered database for certain users.

- Collaborated in sysprepping, and donating 100+ computers to schools and


-Audio/Visual- Set up and maintained 10+ conference rooms for Audio/Visual


-Periodically traveled and supported 570 users in person in New York,

Boston and Nashville offices + 70 remote domestic and international users

Howrey - Law Firm January 2008 - April 2008 (Intern)

Desktop Support Specialist

-Installed upgrades for windows and Mac based clients.

-Trouble shot all portable devices such as laptops, CISCO VPN,

Blackberries, iPhones, tablets, and other devices supported by the company.

-Assisted in setting up exchange servers on iPhones, and Blackberries.

-Setup, maintained and fixed service errors on various Hewlett Packard

color based, laser, and personal printers. Including Epson stylus

professional printers and scanners.

-Managed a ticketing system to service any open calls, requests, and


-Created images and used a server to re-image computers for deployment.

The Falen Group at Blackstone Properties - Luxury Real Estate Company

October 2010- Present (Contract Ext.)

Implementation Analyst Consultant/End-User software support and training

- Completed a ten-month contract for a small independent business owner.

- Trained employees in proper use of synched technical systems such as hand

held devices, and software.

- Set up a small network along with a mobile point of care based system-

using Remedy.

- Successfully set up a system where all appointments, news, instructional

materials and other shared files were easily synched and shared.

CompUSA - Computer Training Center September 2005 - May 2006 (Company


Computer Trainer/ End-User Training & Support

-Designed and delivered Microsoft Office training classes and proprietary

software for individuals in a classroom setting using. Trained in the

proper use of computer services and applications using Power Point.

- Collaborated in Help Desk support and troubleshooting applications/

computers for staff esp. Microsoft Office applications.

-Developed materials and end-user reference guides for software


- Hosted web seminars and trainings and delivered for individuals who can't

attend the classroom environment.

- Set up and maintained Audio/Visual conference rooms and classes for

clients and students.

- Trained in various sites throughout the New York City area as needed.


City of Hope, Duarte, California

Implementation Support

July 2012 - August 2012

The Falen group, New York, NY

Implementation analyst consultant

October, 2010- Present (Extended Contract)

Hachette Book Group USA, New York, NY

Desktop Support Analyst

May, 2008 - November, 2010 (Contract Expired)

The Gallery Bar and Grill, Bronx, NY

Bartender/Server/Bar back

April 2008 - January 2009

Howrey, New York, NY

Desktop Support Specialist (Required internship for Per Scholas)

January 2008 - April 2008

AMNH, New York, NY

Visual Merchandiser

November 2006 - July 2007

Rina Shah Corporation, New York, NY

Graphic Editor/Office Manger

January 2006 - June 2006 (Company relocated to Bombay, India)

CompUSA, New York, NY - Los Angeles, CA (Contract Expired)

Computer Trainer/ End - User Training & Support

September 2005 - May, 2006

Hennes & Mauritz (H&M), New York, NY

Sales Associate

May, 2005 - September, 2005

July 2012 - August 2012

Volunteered at City of Hope hospital NCI-designated Comprehensive Cancer

Center Duarte, California

> Edited training guides and materials as needed.

> Volunteered in the implementation process of Sunrise Clinical

Manager 5.5 and other devices.

> Delivered lectures and demonstrations on the concept of

Meaningful Use and Sunrise Acute Care (CPOE) powered by

Eclipsys, and Participated in evaluation of the classes.

> Supported users with technical questions and difficulties

pertaining to devices and software during go-live Phase.


New York College of Health Professions, Syosset LI, NY

Associates in Occupational Studies

September 2011- April 2012 (Transferred; in progress)

NovaWorks New York, NY

Computer Science - Mac OS X Support Essentials

June 2009 - Three-day course (Certified)

Per Scholas, Inc, Bronx, NY

Computer Science - A+

October 2007 - April 2008 (Certified)

CompUSA, New York, NY

MOUS course - MOUS Certification

October 2005 - December 2005 (Certified)

Professional References for Angel Vinales

Natacha Mcclain - Hachette Book Group USA - Technical Coordinator

New York, NY


Phone: 212-***-****

Eric Acquaye, -Hachette Book group USA -Support Specialist/ Analyst

New York, NY


Cell: 516-***-****'

Guy Talley - Guy Talley Consulting - Former Coach at CompUSA

New York, NY


Cell: 917-***-****

Morton Byrd - Hachette Book Group USA - IT Manager

New York, NY


Cell: 212-***-****

Elianette Echer - CEO at the Falen Group @ Blackstone Properties

New York, NY


Ronald Huggins - Former Boss Director, Desktop Operations at Hachette Book

Group USA

New York, NY

Cell: 917.747.329

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