Clerical position

SHIVONNE DYETT

**** *.* *** *******

Miami, FL 33056

Cell: 786-***-****

Email: *******@*****.***

OBJECTIVE

To obtain an interesting position with a successful company, where I could utilize my professional skills, excellent customer service values and my healthcare knowledge to prove myself a valuable asset and grow with the company.

EXPERIENCE

G by GUESS (temporary) Hialeah,FL Nov. 2008-Jan.2009

Sales Associate

*Assisted customers with items on the sales floor

*Answered telephone calls

*Ability to communicate with customers in a noisy environment

*Ability to multi-task

*Operated cash register

*Replenished items that were low in quantity

*Processed clothing in the stockroom

INTERACTIVE RESPONSE TECH. Miramar, FL May 2008-Aug.2008

Customer Service Representative

*Provided excellent customer service

*Answered approximately 50-75 incoming phone calls a day

*Assisted customers with inquiries regarding their billing issues.

*Assisted customers with troubleshooting their phones

*Processed credit card or check payments over the phone

*Knowledge of companies products

BRANDSMART U.S.A Miami, FL Aug. 2006-May 2008

Cashier

*Assisted customers

*Trained others

*Cash handling

*Operated cash register

*Answered phones and transferred the appropriate department

*Processed checks, travelers checks and credit cards

*Filed documents

*Operated office equipment

THE FRESH MARKET Pembroke Pines, FL April 2005-June 2006

Coffee/Candy Specialist-Front End Assistant Manager

*Assisted customers

*Train/supervise others

*Answered phones

*Cash handling

*Operated cash register

*Processed checks and credit cards

*In charge of closing front office

*Counted daily cash drops

*Filed documents

*Operated office equipment

EDUCATION

A.T.I-COLLEGE OF HEALTH Miami, FL

Graduated:June 2007

Diagnostic Ultrasound--(Associates Degree in Science)

GPA:3.6

MIAMI NORLAND HIGH Miami, FL

Diploma

Graduated:June 2003

GPA:3.5

AREAS OF EXPERTISE

*Strong computer knowledge

*Consistent typer: 45-50 wpm

*Works well with a team or independently

*Excellent customer service skills

*Management experience

*Experience at managing and organizing offices

*Detail oriented

*Hard worker

*Fast learner

*Aibility to multi-task

REFERENCES

*Available upon request

Contact this candidate