Customer Service Sales

SARAH HADHOUD

______________________________________________________________________________

************@*****.***

Cell: 714-***-****

EDUCATION California State University, Long Beach

Candidate, Bachelor of Science in Business Administration

Double Major: International Business/Finance

ORGANIZATIONS International Business Association (IBA) – Member

SKILLS

• Strong leadership

ability

• Strong communication

skills

• Multi-tasking skills

• Hard-working

• Problem solver

• Team worker

• Energetic

• Personable

• Creative

• Resourceful

• Computer literate

• Knowledge of Microsoft Office

PROFESSIONAL EXPERIENCE

03/2011- Present Direct Sales Representative

Vector Marketing Corporation, Huntington Beach, CA

• Consistently practiced and improved my sales cycle.

• Gained Knowledge in building rapport and closing strategies.

• Gained experience in sales, advertising, business research and competition analysis.

• Sold over $15,000 worth of kitchen Cutlery within the first six of weeks, leading to my promotions.

• Enhanced my time management, goal setting, and interpersonal skills.

02/2011- Present Internship: Working with Financial Advisor

Woodbury Financial Services, Huntington Beach, CA

• Scheduled appointments with prospective clients.

• Observed what is discussed with clients on annual meetings mainly discussing their IRA’s.

• Gained knowledge of rolling over 401k’s and 403b’s.

03/2007- 03/2009 Customer Service Representative

Commerce Energy, Costa Mesa, CA

• Gained knowledge of all aspects of what an energy company does and provides.

• Learned about and used multiple software programs needed to assist customers.

• Provided customer service via phone and email and the use of the intranet database.

• Worked with new customers in the development of new accounts.

• Answered inbound calls and addressed customer needs; answered an average of 300 customer calls a day through the call center queue.

• Acquired collections for the company; contacted customers and was able to collect over $3,000 in one day.

• Set up payment plans for customers to get them caught up on their past due balances.

• Responded to customers’ letters and emails concerning problems with their accounts.

• Provided detailed information on new products and informed customers of company updates.

• Generated repeat business through successful client follow-up.

• Implemented a new payment system.

• Trained new customer service representatives and associates.

8/2002-3/2007 Customer Service/ Sales Associate

Stein Mart, Huntington Beach, CA

• Used a computerized cash register.

• Counted and closed cash registers at the end of the day.

• Handled returns from customers.

• Assisted customers with questions regarding store policies and items.

• Counted inventory.

• Created displays for the store and arranged merchandise.

• Provided support to the sales team and ensured that all sales and service objectives were met.

• Devised ways to improve work production.

• Managed complicated situations and aggressive customers in a respectful way.

• Endeavored to satisfy customers by contacting other store branches to find items not located in this branch.

CERTIFICATES

President’s Club from Vector for having displayed the outstanding

personal characteristics of integrity, self discipline, honesty, enthusiasm,

leadership and a high degree of professionalism and interpersonal

communication skills, leading achievements high above the norm.

Certificate of Excellence from Commerce Energy for achievement in customer service excellence by the quality assurance department.

VOLUNTEER

EXPERIENCE

2009- Present

Aquarium of the Pacific: Guest services position - provide guests such services as signing them up for yearly passes and providing them information about the aquarium. Also trained in other departments in the aquarium.

2007 Sunrise Assisted Living: Provided company for the residents, prepared

their table settings, and called numbers in their Bingo gam

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