Customer Service Front Desk

Erin Gilliam

*** ******* ** **** *** C Columbus OH 43215 513-***-**** ***********@*****.***

OBJECTIVE

Obtain business employment in the fields of customer service, operations or administrative/clerical support.

EDUCATION

Capital University, Columbus, OH

Bachelor of Arts, May 2008

Major: Health and Fitness Management

GPA: 3.7

Magna Cum Laude

RELEVANT EXPERIENCE

Capital Club Athletics Intern Capital Club Oct-Dec 2007

• Designed exercise programs

• Front desk and customer service duties

• Management and computer responsibilities

Personal Trainer Jewish Community Center June-Oct 2008

• Trained people of all ages and types

• Led group exercise classes

• Performed athletic and fitness assessments

Muirfield Tennis Front Desk Attendant Muirfield Country Club June-Aug 2008

• Assisted members

• Dealt with various customer service responsibilities

• Performed maintenance duties

Courtyard Sportspex Front Desk Attendant Courtyard Sportsplex Oct 08-Jun 09

• Assist members and answer phone calls

• Deal with daily money, deposit and balancing responsibilities

• Clerical and minor managerial responsibilities

Commercial Lines Policy Operator Cincinnati Financial Corporation Jan 09-July 10

• Calculated premiums for commercial insurance policies

• Compiled final policy documents for commercial businesses

• Computer, mathematical skills and attention to detail used daily

Store Planning Pool Source Assistant Abercrombie and Fitch Jul 10-Nov 11

• Update store floorset numbers for international locations in excel files and web programs

• Create lists and request transfers of items to be moved in/out of all international stores

• Data entry and computer program skills used daily

Alexander Chiropractic Nutritionist Alexander Chiropractic Nov 11-current

• Evaluate patient’s dietary needs

• Perform nutrition consultations, including blood pressure and BIA analysis

• Business management responsibilities

ACTIVITIES

Capital University Women’s Tennis Team 2004-2008

HONORS AND AWARDS

Academic All-Ohio Athletic Conference All American, tennis 2007

Captain of Capital University Women’s tennis team 2006-2008

COMPUTER

Microsoft Word, Excel, Powerpoint, internet experience

REFERENCES

Available upon request

Contact this candidate