Customer Service Medical

Elissa Gaskins ** Clay Ct., Novato, CA *****

*********@*****.***

Home: 415-***-****

Objective: To build a career in administrative support and/or customer service particularly a position that involves management of multiple tasks and direct interaction with a diverse group of people.

Abilities:

Basic computer skills: Windows XP, Windows Vista, Mac OS X, MS Word, Excel, and Outlook Express

Business accounting software: Intuit Quick Books

Computer graphics software: Corel Paint Shop Pro and Adobe Photo Shop.

Languages: English and Spanish (speak, write, and read)

Job Experiences:

Market Researcher (2008 – Present)

Independent Contractor, Novato, CA

- responsible for phone, internet, and in-person mystery shopping to perform market research and evaluations of multiple companies. Responsibilities include auditing, merchandising, materials and trailer checking, theater evaluations, POP placement, open checking, and theatrical materials installation.

Collector (2006 – 2008)

California Service Bureau, Novato, CA

- responsible for contacting debtors, collecting debts, assisting with charity care, setting up writs for the Legal Department, collecting insurance for re-billing, reviewing medical cases, skiptracing with Accurint, verifying assets with credit report, and contacting current employer to verify job status. General office duties also include calling/answering phones, filing, faxing, copying and sending out correspondence, data entry, and using the CUBS system for collecting.

Clerk / Cashier (2004 - 2006)

Century Theatres, Sausalito, CA

- responsible for managerial tasks and a great deal of cash handling and customer service in the consession stand and ticketing booth. Other duties include opening and closing duties, threading films, and inventory,.

Cashier (2004)

Java Detour, San Rafael, CA

- responsible for a great deal of cash handling and customer service in a fast-paced drive-thru atmosphere.

Receptionist / Dispatcher (2002 – 2003) Part-time

Fairfax/San Anselmo Children Center, Fairfax, CA

- responsible for answering phones, faxing, filing, data processing, cash handling, assisting with Spanish to English translation between client and employer, directing and alerting drivers of updates throughout the day, and assisting drivers when their vehicles break down.

Other Job experiences:

Driver (2009 - 2012)

Fairfax/San Anselmo Children's Center, Fairfax, CA

- responsible for driving school age children to school in the morning and back to the center in the afternoon. Also act as a substitute for the center.

Substitute Teacher's Aide (2009 – 2012) Part-time

Fairfax/San Anselmo Children's Center, Fairfax, CA

- responsible for helping teachers at the center to supervise children and carry out day-to-day actitivites (e.g. serving luncheons and snacks, book readings, etc.)

Driver (2002 - 2003)

Fairfax/San Anselmo Children Center, Fairfax, CA

- responsible for driving the center's children and developmentally disabled students to/from their schools and/or appartments throughout the school year.

Child Care Worker / Counselor (2001 – 2002)

Breakthrough Community Programs, Hercules, CA

- responsible for new client intake, financial budgeting, setting up appointments (i.e. medical, dental, and optical), enrolling new residents in school, weekly grocery shopping, delegating chores to residents, driving residents to/from appointments, and assisting in life skills and mentoring programs.

Dispatcher / Driver (2000 - 2001)

CEO Staffing, San Leandro, CA

- responsible for delegating, directing, and alerting drivers of updates throughout the day. Duties also include troubleshooting, dealing with customers, and delivering packages of the utmost importance to businesses throughout the bay area.

Child Care Worker / Counselor (2000 - 2001)

Letia Center for Hope, San Pablo, CA

- responsible for new client intake, financial budgeting, setting up appointments (i.e. medical, dental, and optical), enrolling new residents in school, weekly grocery shopping, delegating chores to residents, driving residents to/from appointments, and assisting in life skills and mentoring programs.

Education:

College of Marin, Kentfield, CA - Audio/Visual, June 2004

College of Marin, Kentfield, CA - Early Childhood Education, June 1996

San Rafael High School, San Rafael, CA - June 1990

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