Customer Service Real Estate
Resume:
LASHAWN WOODS
*********@*****.***
Summary
Resourceful Administrative professional with experience providing support to executives and departments in various industries. Manage multiple priorities, provide exceptional customer experience, and maintain confidentiality and schedules successfully. Strong organizational and planning skills, Efficient in coordinating conferences, projects, meetings, travel arrangements and expense tracking. Effectively works well as part of a team or independently, Utilizes successful communication skills to improve and maintain operational efficiency.
Technical &Specialized Skills
• Problem solving & analytical
• Legal experience
• Microsoft Office suite • Real estate experience
• Extensive research
• Effective self-starter
Professional Experience
Help is Here, Dallas, TX
Program Coordinator 2012-present
Manages and coordinates the on - site activities of the summer food program.
• Collaborate and organize donations from local businesses
• Plans and promotes special events
• Organize and conduct volunteer and employee orientation
• Maintain permits, certifications and contracts
T-MOBILE, Frisco, TX
Sr. Specialist Technical Care 2010-2012
WIFI Customer Service 2009-2010
Provide superior technical care and customer service by leveraging training, tools, and call handling expertise to increase customer satisfaction and loyalty through timely and effective resolution.
• Builds customer loyalty through timely and effective one call resolution. Provide basic and advance technical support to resolve customer’s issues
• Work with cross functional groups to gain working knowledge of how to complete more complex troubleshooting and using resource documentation for reference and troubleshooting network problems
• Completed training requirements to stay current on existing and new systems and products, to grow skills, and to maintain proficiency on company values and organizational requirements
• Top 1% of the company in 2011 based on various goals earning a trip to Puerto Rico.
RAMEY & ASSOCIATES, Okemos, MI 2005-2007
Legal Assistant
Successfully assisted 5 attorneys and president in criminal, family and bankruptcy law maintained daily operations of a law office.
• Created and filed motions and other legal documents.
• Prepared a variety of business and legal correspondence.
• Research court cases and other work related research.
• Recruitment and training of new employees.
• Created and maintained new processes that created a more efficient and productive work environment.
WALKER PROPERTIES, Lansing, MI 2003-2007
Property Manager
Successfully managed routine activities of property administration. Acted as a liaison between the property owner, tenants and contractors.
• Researched foreclosed properties managed the process of rehabbing, selling or rental of the property.
• Responsible for leasing &contracts
• Recruited &trained, leasing, recruited subcontractors and maintenance staff.
• Accounts payable/receivable, expense tracking and rent collection
Independent Contractor 2001-2003
Various support roles in the legal and real estate industry. Roles included legal secretary, Section 8 clerk and leasing agent. Processed and prepared a variety of documents requiring good knowledge of department functions and programs.
Education
BA Business Administration, University of Phoenix 2011
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