Customer Service Manager

LORENA GUTIERREZ

P.O. Box ***** • Las Vegas, NV *9180

702-***-**** • ********@*****.***

OBJECTIVE

Seeking to obtain a management level position with a growth-oriented company that seeks an ambitious and

career conscious teammate whose acquired skills, knowledge and experience will lead toward future advancement.

SUMMARY OF QUALIFICATIONS

• Accounting / Management

- Credit

- Collections

- Job Costing

- Accounts Receivable

- Accounts Payable

- Contract Administration

- Customer Service

- Human Resources

- Payroll

- Implementing Procedures

- Analytical/Negotiating Skills

- Residential & Commercial

Construction

- Project Management

- Cost Control/Expenses • Safety Representation

- OSHA 30 Certified

- Risk Management

- First Aid/CPR

- QA & QC

• Purchasing/Sales

- Inventory

- Shipping & Receiving

- Procurement

- Logistics

• Office Administration

- Blueprint Reading

- 55 wpm/10-Key

- Notary Public • Software Programs

- MS Office

- Great Plains/Dynamic GP

- JD Edwards

- Quicken/Quickbooks Pro

- AS400

- PROLOG

- Peachtree

- Solomon

- Citrix/Ceridian/D2X

- Bswift

- One World

- UltiPro

• Bi-Lingual (Engish/Spanish)

• Excellent Organizational,

Communication Skills/Pro-Active

• Outstanding Customer

Service & Communication Skills

CAREER EXPERIENCE

• HUMAN RESOURCES DIRECTOR/CREDIT/OFFICE MANAGER & SAFETY REP. (June 2010-Present)

CDNV, Inc. – Las Vegas, NV – Hospitality & Manufacturing

Maintain, practice and develop HR policies, employee recruiting & training, promoting Health & Wellness, administer and train benefit packages to eligible employees thru a web-based system, processing workers comp, FMLA and Disability claims, adhering to OSHA standards, record keeping, coordination of safety committees and writing effective safety programs and policies, Credit analysis and reporting, enforcing credit policies, collections, DSO calculations, establishing credit lines and monitoring. Maintain, complete and monitor office purchases, negotiations, lease and contract reviews. Approving expense reports, office administration, counseling, team facilitator, maintain company business licenses, insurance and training certifications.

• PROJECT ENGINEER/QC REPRESENTATIVE & OFFICE MANAGER (April 2007 Sept 2009)

ISEC, Inc. – Las Vegas, Nevada – Commercial Construction

General accounting and management functions, including A/R, A/P, H/R, payroll and cash management. Interaction with the Board of Directors, Operations Manager, and Vice President concerning financial forecasts, job costs, schedules, work in progress and financial reports. Assisted in Purchasing, worked with the Transportation Manger on coordinating and negotiating pricing, delivery and location of containers/trailers for all newly awarded jobs. Prepared submittals, closeouts, O & M Manuals, Warranties, Safety and Work Plans. Assisted with the final stages of Contractor punch lists as well as monitored and QC’d all work completed by field laborers by means of measuring, documentation & reporting. Conducted Weekly Safety Meetings and Office Staff Meetings. Complied with all Quality Assurance and conducted on field Safety Reporting as well as Quality Control reports while on the contracted job at McCarran Airport.

• CONSTRUCTION OFFICE MANAGER (April 2005-Feb 2007)

S.A. Construction - Las Vegas, Nevada - Commercial Construction/Steel Erecting

Managing a construction crew of 25+employees, scheduling, commercial billing, customer service, credit managing, Purchasing, A/R & A/P, credit & collections, outside sales, responsible for acquiring permits, completing walkthrough’s with customers for final inspections, safety administrator and Human resources, knowledge of concrete specifications and reading structural drawings and plans. Coordinated and negotiated with Third-Party trucking companies for pricing and delivery of fabrics and steel products.

• ACCOUNTS RECEIVABLE & CREDIT MANAGER (March 2000-April 2005)

Gypsum Construction – Las Vegas, Nevada – Commercial/Residential Construction

Responsible for overlooking the Commercial, Residential and Customer Service Departments while supervising the office staff from each department. Monitoring the Accounts Receivable dept on all trades including lath, stucco, drywall, insulation, windows, options and paint for over 20 of our preferred homebuilders. Responsible for maintaining the accounts receivable billing/collections at a DSO of less than 45 days exceed our monthly goals. Generating all financial/labor/material reports. Assisted with our Nationwide Audit on a quarterly basis. Worked closely with Project Managers and setting up all new jobs in systems, budget reviews for labor and material, and handled the contract administration and responsible for maintaining Pre-construction/superintendent meetings. Reporting to Finance Branch Manager.

• OFFICE MANAGER (Dec 1996-March 2000)

Sun City Services / Desert Carpet, LLC. - Las Vegas, Nevada – Hospitality

Responsible for hiring all employees for our janitorial company as well as in the carpet-cleaning department, accounts payables and receivables, purchasing, payroll, heavy phones, making company decisions without supervision, maintaining employee files, invoicing, running statements and reports at the end of each month. Supervising front office staff and attending outside appointments to gain clientele.

• OFFICE MANAGER (April 1994-Nov 1996)

Bravo Mechanical – Las Vegas, Nevada – HVAC/Commercial Construction

Supervise office staff of six, heavy customer contact and customer service, responsible for scheduling, dispatching technicians with use of 2-way radio, invoicing, billing, accounts receivables, purchasing, typing correspondence as needed, out of office duties, taking all problem solving phone calls.

• BOOKKEEPING/SECRETARY (June 1990-April 1994)

Swifco, Inc. – El Paso, Texas – Commercial Construction – Industrial Fasteners

Counter/telephone sales, purchasing, heavy filing and warehouse inventory control, customer service, data entry, accounts payables and receivables, entry-level accounting and bookkeeping, invoicing, shipping and receiving.

EDUCATION / ACCOMPLISHMENTS / CERTIFICATIONS

Stephen F. Austin High School - El Paso, Texas Vocational Office Education - El Paso, Texas

Sept 1986 thru June 1990 June 1990 thru August 1991

General Academics/Economics Accounting/Business Administration

Diploma – GPA 4.0 Graduated Certified - Graduated

Texas Tech University - Houston, Texas College of Southern Nevada - Las Vegas, NV

Sept 1991 to April 1995 Fall Semester 2010 / Winter Semester 2012-2013

Business Admin/Major HR Environmental Safety & Health/Risk Management

Associates Degree - GPA 3.4 Certificate of Achievement Leading to AAS

JFDI – Rapport Leadership International Microsoft Project - Construction Scheduling

Leadership Breakthrough Training Certificate of Accomplishment Computer Course

Level I July 2002/Level II May 2004 October 20, 2006

OSHA 30 – Construction, Safety & Health First Aid and CPR Certified

OSHA 10 – Construction, Safety & Health

OSHA 10 – General Industry Safety & Health Home Inspection – Devry Online Study Course (Certified) January 2002 – June 2003

SHRM (Society for Human Resource Mgmt)

Member since 2008 Fred Pryor Seminars Member Since 2010

Nevada Mechanics Lien Law Seminars - 2004-2011 LEED Workshop Seminar – January 2008

FSC Certification Training - December 2008 SCATS Training Classes – Member since 2011

(Forest Stewardship Council) (Safety Consultation & Training Section – LV, NV)

*Active Member of Credit Management Association & National Association of Credit Management*

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