Customer Service Software

MATTHEW T. DIMESKY

**** ***** *** 860-***-**** Mobile

San Diego, CA 92130 *******.*******@*****.***

BACKGROUND SUMMARY

Highly motivated computer hardware/software problem- solver and customer service specialist. Knowledgeable in desktop/network maintenance with strong customer satisfaction orientation and experience.

OBJECTIVE

To successfully implement my capabilities within a full-time technical support position based on working knowledge of desktop computers/notebooks, applications, and networks. Committed to providing superior service to end-users while completing my Computer Science degree program.

TECHNICAL SKILLS/ TECHNOLOGY ENVIRONMENTS

• Operating Systems: Advanced knowledge of Microsoft Windows 95/98/00/XP/Vista/7, Android, MAC OS X

• Software: Intermediate knowledge of Microsoft Office

• Hardware: Advanced knowledge of basic computer components

• Networks: Intermediate knowledge of router configurations and general understanding of TCP/IP

WORK EXPERIENCE

Technical:

CHESS CHAMPS AMERICA, West Hartford, CT

(Non- profit/501 c 3 Corporation)

Hardware/ Software Installation and Support Specialist Six month college internship

• Successfully configured and installed Windows-based computer equipment and MS Office software for executive management team; installed proper security patching including anti-virus and anti-spam software.

• Provided end-user orientation on use of computer system, applications, and network.

• Worked to troubleshoot and resolve issues with PC and laptop configurations, network connectivity, printers, and peripherals. Consistently resolved end-user issues within timeframes set by management.

• Diagnosed, repaired, and maintained computer devices, network connections, and workstation hardware and software.

Customer Service and Problem Solving:

GATEWAY PHYSICAL THERAPY, Poway, CA 06/08- 08/09

(Orthopedic/Spinal Therapy and Sports Medicine)

PT Aide/Assistant

• Successfully worked with clients to help solve health-related problems, using a caring and positive attitude, to increase mobility and improve strength (under direct supervision of licensed staff).

• Responsible for delivering friendly, courteous, and diplomatic service to clients at all times no matter how difficult they were to work with.

• Consistently met detailed quality standards and procedures based on mission to deliver highest quality of care.

HEALTHTRAX/ HARTFORD HOSPITAL PARTNERSHIP, Avon, CT 01/04-01/05

(Medical Fitness)

Specialist- prior to college

• Selected by management to provide superior customer service with most challenging customers- resulting in 95% satisfaction rate.

• Managed day-to-day operations and service of equipment to prevent mal-functioning or inoperative conditions.

• Performed assessments, motivated, and collaborated with customers to set and reach individualized health and fitness objectives. Provided technical assistance and training, by following standard procedures, within established timeframes.

EDUCATION

UNIVERSITY OF CONNECTICUT, Storrs, CT

Bachelor of Science, Allied Health Sciences 05/08

GPA: 3.2

SACRED HEART UNIVERSITY, Fairfield, CT

Doctoral Program, Physical Therapy (Two of Three Year Program Completed) 05/11

GPA: 3.6

Assumed numerous leadership positions, facilitated communication, and acted with positive attitude under pressure. Successfully solved problems, met deadlines, and delivered above average group reports and presentations.

UCSD EXTENSION, San Diego, CA (part-time and online studies)

Computer Science Courses- enrolled Present

CERTIFICATIONS

COMPTIA A+: Registered to sit for exam in July 2011

SKILL SET

Ability to quickly analyze problems and determine solutions, easily learns new systems and software, excellent verbal and written communication skills, ability to self-motivate, and commit to problem-solving, detail, and follow-through.

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