Customer Service Sales
Resume:
Megan Morrison
Bronxville, NY 10708 ************@*******.***
Cell: 347-***-****
Dedicated service representative with 5+ years of experience in customer service settings. Consistently demonstrates strengths in account maintenance, problem solving, staff support. Possessing solid computer skills.
Respected builder and leader of customer-focused teams; instill a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Ability to motivate, train and supervise customer service employees and ensure the execution of all safety, security, quality and company operations policies.
Areas of Expertise
Customer Service Management
Complaint Handling & Resolution
Retail Operations Management Customer Satisfaction Enhancement
Front-End Supervision
Sales & Margin Improvement Teambuilding & Training
Account Management
Order Fulfillment
Professional Experience
Lenox Hill Neighborhood House New York, NY 2/10 to 4/12
Receptionist
Accepting payments and ensuring the security of funds received alongside being trained in and utilizing the appropriate accounting software to manage our clients accounts as we build stronger relationships.
Answering an average of 60-70 phone calls per day, determine the nature of calls and direct callers to the appropriate departments.
Initiate follow-up calls to address client needs, answer questions and set appointments.
Responsible for typing memos, reports and other correspondence.
Strong work ethic and superior interpersonal customer service and communication skills.
Excellent time management skills that allow for multitasking of all responsibilities.
Maintain customer accounts, receivables and general clerical duties and maintaining member files.
Botanical Garden. Bronx, NY 7/08 to 8/09
Customer Service Representative
Responsible for all aspects of Customer Service related to the Visitor Experience including admission and information services, parking and internal information. Assisted in overseeing of Visitor Services’ daily operations including supplies, materials and equipment maintenance:
Conducted cash management routines along with developing sales acquisition plays to deepen client relationship.
Coordinated group flow throughout facility, ensuring consistent quality in customer care.
Robert Half Int. Inc - New York, NY 4/07 to 2/08
Receptionist
Worked and cooperated alongside a dynamic team organizing corporate documentation and managing outgoing mail. Answering inbound calls and directing calls to appropriate managers.
Education and Training
Lehman College Bronx, NY 9/07 to Present
Business Administration
Training: Completed numerous courses and seminars in customer service, sales strategies, inventory control, loss prevention, time management, leadership and performance assessment
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