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Customer Service Sales

United States
August 16, 2012

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Residence: 022******** Mobile: +91-982******* E-mail:

** *, ************, *******, ****** Road

(East), Mumbai- 400004


To constantly upgrade my knowledge base and refine my conceptual skills,

which would enable me to lead and guide an organization.



Functional Area: Operations

Designation: Assistant Manager

Job Profile :

. Responsible for Front end and back end with 4 Team leaders and 54

associate reporting.

. Responsible for every phase day-to-day store operations

. Interviewed, hired, trained, mentored, coached and evaluated

performance of Team leaders and associates

. Assisted manager in all areas of resets, remodels, relocations, and

new store openings.

. Ensured excellence in customer service and resolved all problems at

the store level.

. Taking Controlling measure on shrink, damages and attrition level.

Duration : FEB 2011 - Till Date.

Company: Metro Cash & Carry, an MNC incorporated in 1964, has its presence

in 2100 stores across 33 countries MCC is an international leading player

in self service wholesale.

Functional Area: Marketing

Designation: Supervisor Customer Relation

Job Profile: A holistic profile with the responsibility of managing

activities like:

. Increase customer base

. Customer Service

. Keep track on customer life cycle

. Data Maintenance & Analysis

. In-store Promotion

. Sales Generating

. Event Handling

. Marketing Initiatives

. Part of pilot projects to increase sales

. Manpower Management

. Team Handling.

. Handling loyalty program - "Bandhan" ( Key customers like IRCTC,


Duration : August 2007 - FEB 2011.


. Achieved customer base.

. Activating this base categories wise

. Card conversation of this customer.

. Managed department's budget

. Directed Tele-calling team to generate sales & walking

. Trained Customer Relation & Field employees

. Directed team of 30 executives for License collection, Customer


Company: Birla Sun Life Insurance

Functional Area: Sales

Designation: Advisor

. Achieved Bronze Club.

Duration: 2004- 2005

Company: Life Style International

Functional Area: Retail

Designation: Customer Service Representative

Lifestyle International (P) Ltd is part of the Landmark Group, a Dubai -

based retail chain. With over 30 years' experience in retailing, the Group

has become one of the foremost retailers in the Gulf.

Job Profile: Responsibility of managing front end as well as back end

operations like:

. Front end in Sales target achievement

. Inventory management, Replenishment and Re-Order.

. Back office Management

. Market study & Competition tracking

. Looking after in-store Visual Merchandising.

. Assist S.M. in planning & execution of all marketing initiatives

Duration: August 2003- December 2003

Company: Opus

Designation: Event Coordinator

New Year's Execution.

Tasks Managed:

. Supervised the entire production of the event

. Marketed the event at a small scale

. Coordinated with the vendors and made sure deadlines are met

. Coordinated the sales of the Tickets

Playwin Promotions

Tasks Managed:

. Coordinated many promotions across PAN India for Playwin

. Supervised their activities which were mostly below the line


. Briefing to the promoters

. Complete execution

. Preparing feedback reports of the activity

Airtel - Road shows

Tasks Managed:

. Supervised the fabrication of the canter

. Coordinated with the client for Art work and vendors for fabrication

of the canter

. Arranging the promoters & briefing them

. Assisted in Licenses and Permissions procurement

. Supervision of the Road shows

Duration: 2002- 2003

Company: Colour Plus / Uni Style Image

Functional Area: Retail

Designation: Customer Service Representative

. Responsible for overseeing the entire store operations.

. Assisted manager in all areas of resets, remodels, relocations, and

new store openings.

. Handled sales tracking, reporting and inventory control.

. Managed all aspects of merchandising, window displays, and stocking,

. Ensured excellence in customer service and resolved all problems at

the store level.

Duration: June 2001- July 2002


Graduation: Bachelor of Commerce

Year - 2003 from Mumbai University.

Professional Qualification

Year 06-07 MMS: Atharva Institute of Management Studies .

Specialization - Marketing

Company: Air India

Functional Area: Marketing

Designation: Summer Trainee

Job Profile: Market analysis of gulf area and plan market strategy for Air-


. Gulf market was studied taking in to account competitors product,

pricing & promotion.

. Other factors like oil, low cost carriers & International traffic were


. Survey was carried to improve Market share of Air India through


Duration: May 2006 to July 2006.

. Other Achievements: Organized successful event "khotachiwadi Forever

Young", to create an awareness in the neighborhood in Mumbai on the

importance of cleanliness and of heritage site.


Date of Birth: 04 - 10 - 1980

Marital Status: Single.

Language Proficiency: English, Hindi, Gujarati, Marathi.

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