Vice President, Services

Scott K. Roltsch

** ******** *****

The Woodlands, TX 77381

• Extensive Business Transformation Expertise

• Significant Operations Improvements

• Technology and Business Process Leader

• C-Level Adviser

Career History

CygNet Software - VSI 2008 – Present

Vice President, Services

I sold and lead all projects and follow on work for our customers. I am also responsible for partner relationships and providing process and system advice to our clients and developing tools, processes and sales materials to substantially improve the performance, time line and cost of our projects. Under my guidance, average implementation timelines were reduced from original estimates of 12 to 18 months to 3 months at a fraction of the cost. This provided the sales organization with the ability to sell more, for the company to substantially increase the value of services and created significant customer satisfaction improvements.

Achievements:

• Provided executive guidance for largest clients creating follow on work.

• In a down market, recruited staff and increased Services revenues year on year.

• Built implementation accelerators reducing time to implement by 75%, dramatically increasing value and customer satisfaction.

• Created a Service methodology allowing CygNet to compete for business in the largest global organizations.

Allegro Development 2006 - 2008

Vice President, Services

I was responsible for all projects, and customer and partner relationships. With over 100 employees, I was responsible the delivery of up to 60 concurrent projects in Europe, Asia Pacific and North America.

Achievements:

• Sold and delivered Allegro’s largest License/Services deal, developing a $22 million dollar multiple year customer relationship.

• Increased Services revenue and profitability by 50% year on year.

• Doubled the size of the Services Group to over 100 in 18 months.

• Created significant improvements in Customer Satisfaction year on year.

BearingPoint (Formerly KPMG) 1997 – 2006

Partner / Managing Director

BearingPoint is one of the largest consulting firms in the world. A global $4 billion company, it was the consulting division of KPMG Peat Marwick until it was spun off in 2000. The company went public in 2001.

Achievements:

• Won and successfully led several multi-million dollar ERP implementations. Led them with full responsibility for client relationship, profitability, and project management, frequently on multiple simultaneous projects.

• Grew service delivery practice beyond IT focus into process improvements creating growing demand.

• Implemented processes for greater visibility into customer operations resulting in faster implementations and higher customer satisfaction.

Shell Oil Company 1996 - 1997

Line of Business Manager - Integrated Systems

Shell’s shared services organization, Shell Services Company, was embarking on a new direction establishing a line of business to provide Business Process Outsourcing to the Energy Industry.

Achievements:

• Worked internationally to establish Global Competency Centers in London and in the Pacific Basin to provide on-going support and to coordinate over 50 projects worldwide.

• Won a $100 million contract to implement business process improvement and IT overhaul in Shell Chemical Company.

Reichhold Chemicals, Inc., 1992 - 1996

CIO, Reichhold Chemicals, RTP, NC

Reichhold Chemicals is a $1 billion company with manufacturing and sales offices throughout the US, Canada and Europe. As part of a rebuilding process, The CEO directed that the organization was to be re-invented and re-focused.

Achievements:

• Removed over $300 million in costs resulting in a profitable business in the year following the restructuring.

• Led the redesign of all business processes in all areas of the business including restructuring to eliminate divisions and creating a customer-centric business model with support organizations affecting 2300 employees.

• Led the total rebuilding of the global information technology infrastructure, implementing SAP globally, resulting in modern reliable systems with dramatically lower operating costs.

Previous Career History

Spencer Stuart & Associates, Manager - Information Systems 1986 - 1992

Business Information and Computer Communications (BICC) 1982 - 1986

Zenith Data Systems - Sales Representative 1981 - 1982

Systems & Programming Resources – Consultant 1980 - 1981

Chicago Board Options Exchange – IT and trading 1973 - 1980

Education and Certification

Masters of Science in Management, 1990, Lake Forest Graduate School of Management, Lake Forest, IL - High Honors

Finance Major, DePaul University, Chicago, IL 1971 – 1975

CDP – May 1987

PMP Internal Training – BearingPoint 2004

Presentations and Publications

Presented advanced concepts in reengineering, IT and management at groups such as Chemical Week, Meta Group, Financial Executive Institute, SAP ASUG and the Environmental Computing & Information Technology Conference.

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