Manager Customer Service
Resume:
Helen Phill
Smyrna, TN *****
******@*****.***
Career Objective
To achieve employment with Knowledge Academies, Inc in either a School Assistant or Operations & Governance position. This position will allow me the opportunity to expand my experience of working in an educational environment. With many other career choices available I personally prefer to work within educational institutions.
Education
Murray State University, Murray, Kentucky
Degree: Bachelor of Science in Business
Area: Computer Information Systems
(AACSB – International Association Management Education Accreditation)
Paducah Community College
Degree: Associate in Applied Science
Area: Computer Information Systems
(SACSCC – Southern Association of Colleges and School, Commission on College)
Technical Skills
Systems: Windows (95, 98, 2000, Vista, 2007, XP), Linux, UNIX
Software: Microsoft Office (Word, Access, PowerPoint, Outlook, Project, Excel
Business: Management, Statistics, Marketing, Customer Service
Other Skills: Software and Hardware troubleshooting, Inventory Control, Security
Work Experience
Substitute Teacher
Advantage XPO, Murfreesboro TN
2011 – Present
*Maintained a great line of communication with teachers and other support staff members
*Manage classrooms to ensure school rules are followed and ensure assignment completion
*Guarantee the safety of the students by following the protocols set forth by the school system
*Respect confidentiality of both students and teachers privacy
*Work with At-Risk and Special Needs Children and ensured their safety
Business Manager
Indulge Catering Services, La Vergne TN
2010 – 2011
*Maintained and updated website information daily
*Made recommendations to the chef in regards to food displays
*Marketed the business by utilizing internet resources and personal contacts
*Planned and coordinated catering events
*Provided chef with administrative support
*Remained courteous when communicating with customers
Digital Training Facility Manager (Contractor)
CIBER – United States Army Reserve Center, Nashville TN
2004 – 2009
*Provided technical support to all computer users within the Digital Training Facility
*Conducted monthly and yearly inventory of equipment
*Submitted upgrade requests for various military units
*Documented changes to all modifications of equipment
*Assisted co-workers with their technical problems when Help Desk was not available
*Managed and worked independently, keeping a good relationship with my superiors
*Effectively interacted with military officials to coordinate training programs
*Installed and configured workstations while providing IT support to ensure sufficient usage
*Repaired computers, copier machines, printers, projectors, and fax machines
*Properly maintained classified information
Administrative Assistant
Innovation and Commercialization Center, Murray KY
2004 – 2004
*Completed underdeveloped web pages
*Organized filing system which enabled the manager to work more efficiently
*Assisted clients with questions about their plans to open a new business
*Prepared PowerPoint presentations for the manager’s meetings with clients
*Managed office in absence of the manager
Student
Murray State University, Murray KY
2002 - 2003
*Attended Murray State University during this time frame where I earned my Bachelor of Science in Business - Computer Information Systems degree.
References
*Available upon request
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