Manager Customer Service

Thong Quang Nguyen

**** ********* ***, ***** ***, CA 92703,****************@*****.***, Cell:612-***-****

University of Minnesota, Minneapolis, Minnesota

Carlson School of Management December 2011

• Master of Business Taxation

St. Cloud State University, St. Cloud, Minnesota

Bachelor of Science Degree in Accounting December 2008

Bachelor of Science Degree in International Business December 2008

WORK EXPERIENCE

DUC THUAN TRADING LTD.

Accountant Assistant, Hochiminh City, Vietnam June 2011-September 2011

• Built tax strategies with local sales/ use tax, projected transfer pricing strategies and other international tax benefits

• Reviewed and recommended improvements in systems of internal control including documenting and mapping processes and controls in place, detecting control weaknesses, and investigating frauds

• Interpreted US General Accepted Accounting Principal for revenue and expense procedures

• Assist in sales and purchases including negotiating with suppliers, translating and participating evaluation market trends and prices

SARA LEE (RANDSTAD)

Accounting Clerk, Roseville, MN June 2009-December 2009

• Collected and verified deposits from retail stores and matched with deposit receipts. All collections were processed accurately and in a timely manner

• Verified and cleared paid invoices in Account Payable ledger

• Entered orders from stores and delivered documents to desired destinations

• Developed and maintained effective working relationships with coworkers and business unit management to resolve problems

PETER DENG & ASSOCIATES

Accounting Staff, Minneapolis, MN February 2009-May 2009

• Prepared Excel worksheets for monthly and year end financial statements

• Made data entry in QuickBooks and performed bookkeeping procedures

• Performed quarterly and yearly reconciliations and adjusted entries

UNITED WAY OF CENTRAL MINNESOTA

Intern, St. Cloud, MN March 2008-December 2008

• Reconciled thousands of deposits recorded in database to bank statements

• Made journal entries, collected and audited cash balances of thousands of dollars, recorded invoices, payables, account receivables, Participated in various committees to gain operational knowledge

• Maintained historic and electronic Imagination Library database with over 9,000 children enrolled

MINNESOTA WORK FORCE CENTER

Intern, St. Cloud, MN March 2008-July 2008

• Researched and interpreted SAS 101–114 to manager for later internal control improvement

• Documented findings and recommendations to resolve accounting issues including designing flowcharts for cash receipts, cash disbursements, and developing test plans to improve internal control

• Communicated budget strategy to manager, year-end accrual entries and conducted physical inventory count

ADDITIONAL SKILLS

Great Plains, SAP, ACL, QuickBooks, Andar, DataPro, Word, Excel, Access, C++, Visual Basic

Fluent in English, Vietnamese and Chinese (Mandarin and Cantonese), Spanish (minor)

OTHER WORK HISTORY

ARAMARK, MINNESOTA UNIVERSITY UDS

Student Employee Leader, Minneapolis, Minnesota February 2010-December 2011

• Received payment from customers by cash, check, credit card, issued receipts, refund and calculated total payment received during a time period

• Served thousands of students and faculty staffs in campus

• Developed leadership skills through training new employees and responded to enquiries.

• Maintained inventory level and reported to manager for any material discrepancies

• Worked across functional teams for services

ACCOMPLISMENTS AND AWARDS

• SCSU In-State Cultural Scholarship for every semester, St. Cloud State University, MN

• SCSU Dean’s List, St. Cloud State University, MN, in 2005

• Dean’s List for three semesters, Los Angeles Pierce College, CA

• President’s List, Los Angeles Pierce College, CA, in 2005

• Honored Best Intern by CPO at United Way of Central Minnesota in 2008

• Awarded Excellent Leadership and Customer Service skills at University Of Minnesota in 2011

• Member, Beta Gamma Sigma Club, lifetime member

• Completed 18 credits while interning at the same time with high grades during Fall 2008

APPLICABLE SKILLS AND QUALIFICATIONS

• Bilingual skills Cantonese, Mandarin, Vietnamese

• Degree in Business Administration or Accounting

• Excellent analytical and communication skills

• Ability to research and resolve problems with very minimal turnaround time

• Ability to meet critical deadlines

• Excellent time management skills

• Positive attitude, dedicated, hard-working,

• Self-motivation

• Fast learner

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