Customer Service Representative
Resume:
Roderick J. Gregg
*** ********** ***** ***. ****, SC 29210
********.*****@*****.***
Objective: To obtain a position, that will utilize my current as well as my collegiate skills, and offer opportunity for long-term growth.
Qualifications:
Operating Systems:
Windows 95/98, Microsoft Word 97/00, Microsoft Office 2000, Word Perfect++
Customer Service:
Excellent oral and written communication skills
Leadership level performance
Excellent Customer Service background
Education:
Benedict College 2000-2004 Columbia, South Carolina
Bachelor of Science (Computer Science)
Experience:
Palmetto Health Richland Hospital 2011-Current
Patient Relations
Under supervision, performs clerical and related work with limited latitude for independent judgment
Performs clerical work in relation to records, files, invoices and reports using alphabetical and numerical procedures including data/control coding
Operates a telephone call directory or switchboard
Performs clerical operations in an assigned area, such as the filing of material and the searching of files for material difficult to locate
Checks records for accuracy of information and for conformity with established policy and procedures
South Carolina Department of Juvenile Justice 2010-2011
Juvenile Correctional Officer I
Assumes responsibility for the custody and care of youth through knowledge of and adherence to laws, rules, regulations, policies and standard operating procedures
Supervises movement of youth inside and outside the facility, and takes periodic counts of youth
Supervises youth in a correctional facility in the performance of work activities and during recreational and religious activities, and conducts inspections for health and safety hazards
Teleperformance 2009-2010
Technical Support Service Representative
Field technically complex inbound calls
Assess needs of callers in a timely manner and instruct how to correct technical problem
Work in a fast paced environment
Accurately target problems and know which situations to escalate up
Take responsibility for all problem resolving issues
Time Warner Cable 2005-2007
Customer Service Support Representative
Provided quality customer service in person, over the telephone
Answered general information inquiries for customers regarding cable, digital or HSD services
Responded to billing questions and corrects billing errors or discrepancies
Responded to customer requests for new, upgrade, downgrade, transfer, disconnect and/or repair services
Accepted and processes customer payments
References available upon request
Contact this candidate