Customer Service Manager
Resume:
Rob McCallister
San Diego, Ca. 92128
*******@***.**.***
Objective
To contribute my skills and abilities to enhance the overall company profitability, customer service, and human relations with a long term employment based on my results.
Employment
Universal Reprographics Inc. – San Diego & Orange Counties March 1989 – May 2009
• Purchasing Agent & Supplies Manager
- Coordinated entire warehouse, purchasing, and organization
- Organized, defined, and streamlined all vendors
- Negotiated minimum prices to lower overall costs
- Increased service contracts for better buying power
- Responsible for accurate monthly inventory at all locations
- Managed all outside vender ships
• Xerox Manager
- Supervised eleven employees on three separate shifts
- Responsible for interviewing and hiring all department employees
- In charge of all scheduling and weekly time reports
- Managed all training and cross training of all employees on various equipment
- Directed all employee evaluation reviews and future goals
- Maintained customer service
- Oversaw quality control of all jobs
- Coordinated the workflow of all incoming and outgoing jobs
- Established and maintained ordering and inventory of all supplies
- Major contributor to the increase of total sales to the department
- Demonstrated experience in the coordination of a variety of vendors and technicians
• Sales Representative
- Established and maintained business relationships with qualified company accounts in excess of $1,000,000 in revenue each year
ReproHaus – Downtown San Diego May 2009 – Nov. 2010
• Senior Reprographics Consultant
- Produced over seventy-five new accounts in the first twelve months
Palomar Reprographics – Carlsbad Nov. 2010 – Sept. 2011
• Business Development
- Created new business opportunities and enhanced overall customer care relationships with qualified prospective clients
Education
• College of the Sequoias, Visalia, Ca. – Associate in Arts, Business Management, 1981
• Orange Coast College, Costa Mesa, Ca. – Independent Studies, 1981-1982
• Continuing Education Seminars, Irvine, Ca – Personnel Management, Project Management, Communications, Human Relations, Time Management, 1981-1985
• Xerox Corporation, Leesburg, Virginia, ACT (Advanced Customer Training), 1990-1991
• Saddleback College, Mission Viejo, Ca. – Business Management, 1995-1996
• Forklift Certification, 1996
• Dale Carnegie, San Diego, Ca. – Advanced Sales Training, Addition Coaching For Upcoming Students, - 2005-2006
References
Available Upon Request
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